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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Power-House fitness dispute advise

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Hi All,


This isn't really a dispute as such as they don't reply to any of my correspondence

but I'm hoping to get some guidance as to what actions I could take next.


Here's some background:


- Made an online order 3 weeks ago for a weights machine @£550.

- Payment made using V12 0% Finance (£55 deposit paid upfront and then monthly payments starting in April)

- Delivery was agreed and confirmed for 23rd March.

I took a day off work and waited in all day but package did not arrive.

I tried throughout the day to contact them for an update but could not get through to anybody who knew about my order.

Their contact number has 2 options.

1 for new sales and 1 for existing orders. Nobody picked up option 2 the entire day and not one response to my voicemails.



The sales team (option 1) just kept putting me through to option 2 even when I asked them not to.

It wasn't until 5.30 that someone actually helped me (I had to be very abrupt).



At that point they told me the order could not be fulfilled and that they would contact me on the Friday (4 days later) to update me.

- I then checked the website and it said items was out of stock until 4th April

- Next day I phoned (again no luck) and used the Online chat to cancel my order due to poor service and the item being out of stock.

Again, sales team were not interested.

I was promised on three occasions that the manager would call me back within the hour and It never happened.

- I sent an email to cancel the order too so that I had it in writing but guess what, no response.

I just wanted to ensure that I had formally requested a cancellation within the 14 day cooling period.

- I went about 7 days with no response or help. Just wanted confirmation that my order was cancelled and a refund of £55.

- I contacted V12 finance too to tell them the situation - No response.

- Last week I sent an online chat message saying that If I do not receive cancellation that I will leave a bad reviews online.

Manager called and left voicemail a few hours later. Too late, I had already done it.

She didn't even acknowledge my cancellation request in her voicemail. She just wanted to re-arrange delivery.


You can read their reviews on Trust Pilot and see what other's also think of them also (not just me)" powerhouse-fitness.co.uk"


i'm not sure what to do next. I know that £55 isn't a huge amount but it's principle and the customer service has been absolutely shocking.


I'm more concerned about the v12 contract as I don't know where I stand on that.


Any advise would be appreciated. Thanks




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it was within 14 days you can totally cancel.



how did you pay the £55, by debit card>




please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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It was debit card.


yeah think I might actually have 14 days cooling AFTER RECEIPT of products [which have never arrived]. Hopefully that's the same case with the V12 contract. Suppose it's only a valid contract if the delivery of products has been fulfilled.


Also, reading through consumer rights, a company has 14 days to issue a refund upon after receiving a cancellation. So that's 14 days today (sent cancellation email on 24th March)


Do you think I should send a 'Letter before action' if no refund is issued today?



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phone your bank

do a chargeback



read that PDF I sent you.

you can cancel the finance too

please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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Yes - some good reviews but lots of very poor reviews about Power-House Fitness



Mainly about very poor customer service

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