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Power-House fitness dispute advise


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Hi All,

 

This isn't really a dispute as such as they don't reply to any of my correspondence

but I'm hoping to get some guidance as to what actions I could take next.

 

Here's some background:

 

- Made an online order 3 weeks ago for a weights machine @£550.

- Payment made using V12 0% Finance (£55 deposit paid upfront and then monthly payments starting in April)

- Delivery was agreed and confirmed for 23rd March.

I took a day off work and waited in all day but package did not arrive.

I tried throughout the day to contact them for an update but could not get through to anybody who knew about my order.

Their contact number has 2 options.

1 for new sales and 1 for existing orders. Nobody picked up option 2 the entire day and not one response to my voicemails.

 

 

The sales team (option 1) just kept putting me through to option 2 even when I asked them not to.

It wasn't until 5.30 that someone actually helped me (I had to be very abrupt).

 

 

At that point they told me the order could not be fulfilled and that they would contact me on the Friday (4 days later) to update me.

- I then checked the website and it said items was out of stock until 4th April

- Next day I phoned (again no luck) and used the Online chat to cancel my order due to poor service and the item being out of stock.

Again, sales team were not interested.

I was promised on three occasions that the manager would call me back within the hour and It never happened.

- I sent an email to cancel the order too so that I had it in writing but guess what, no response.

I just wanted to ensure that I had formally requested a cancellation within the 14 day cooling period.

- I went about 7 days with no response or help. Just wanted confirmation that my order was cancelled and a refund of £55.

- I contacted V12 finance too to tell them the situation - No response.

- Last week I sent an online chat message saying that If I do not receive cancellation that I will leave a bad reviews online.

Manager called and left voicemail a few hours later. Too late, I had already done it.

She didn't even acknowledge my cancellation request in her voicemail. She just wanted to re-arrange delivery.

 

You can read their reviews on Trust Pilot and see what other's also think of them also (not just me)" powerhouse-fitness.co.uk"

 

i'm not sure what to do next. I know that £55 isn't a huge amount but it's principle and the customer service has been absolutely shocking.

 

I'm more concerned about the v12 contract as I don't know where I stand on that.

 

Any advise would be appreciated. Thanks

 

 

Ryan

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it was within 14 days you can totally cancel.

 

 

how did you pay the £55, by debit card>

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It was debit card.

 

yeah think I might actually have 14 days cooling AFTER RECEIPT of products [which have never arrived]. Hopefully that's the same case with the V12 contract. Suppose it's only a valid contract if the delivery of products has been fulfilled.

 

Also, reading through consumer rights, a company has 14 days to issue a refund upon after receiving a cancellation. So that's 14 days today (sent cancellation email on 24th March)

 

Do you think I should send a 'Letter before action' if no refund is issued today?

 

Thanks

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phone your bank

do a chargeback

 

 

read that PDF I sent you.

you can cancel the finance too

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes - some good reviews but lots of very poor reviews about Power-House Fitness

https://www.trustpilot.com/review/www.powerhouse-fitness.co.uk

 

Mainly about very poor customer service

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