EVANS HALSHAW Car Steering problems - tomlin order Help

[fedupmillie]

Hi

 

I bought a 16 month old Corsa with 3900 miles on the clock on Tuesday.

 

Within 4 hours of owning it the car began veering to the left.

 

I took it back to the garage the next morning, and

 

they said that they had resolved the issue.

 

I took it for a drive and the car then veered to the right.

 

I took it back and said it wasn't fixed and I didn't want to keep the car as it wasn't safe to drive (I had only owned it for 17 hours at this point).

 

They said it HAD been fixed and the technician had taken it for a test drive.

I handed the keys back and said I no longer wanted the car.

 

They had a senior technician take it for a test drive and

 

when he came back he checked it up on the ramps and said that the problem wasn't with the tracking as the lasers were 100% accurate,

but they would need to take the vehicle in to examine it.

 

Again I said I didn't want to keep the car and they said I would need to inform the sales department.

 

I handed both keys back to the sales team and said I WOULD NOT keep the car.

They didn't have any courtesy cars, but managed to arrange a demo to be loaned to me.

I was there for 5 hours that morning.

 

Today I had a phonecall from them to say they had fixed the problem with the tracking!

(I was told that the problem wasn't the tracking and they weren't sure what was causing it)

I was also told to hand back the demo vehicle.

 

I have spoken to citizen advice who advised to hand in a letter rejecting the vehicle,

which I did this morning (funny how suddenly the car was "fixed" a few hours later).

 

They have since informed me to hand back the courtesy car as it is not a legal obligation to provide me with one.

I am doing this in the morning.

 

The manager has said he is rejecting my rejection letter, refusing to refund the cost of the car (8k),

and also refusing to give me back my 2 cars that I traded in by saying he

"doesn't know where they are and that they may be in the garage getting repaired or somewhere"

 

My problem is that I have no car,

8k in debt and

I work in the community and

my father is in hospital 100 miles away

so I desperately need a vehicle.

 

WHAT DO I DO??? COURT ACTION??

[dx100uk]

nice firm

 

how did you pay?

 

dx

[fedupmillie]

I traded in 2 cars and paid the remaining £314.99 by Visa debit. I was not aware that I was due to pay extra for road fund license or admin fee until the salesman telephoned me 4 hours before collecting the car!

They have refused to accept my rejection letter and will not return my traded in cars (trade in value was £7500 for both vehicles)

[Conniff]

Can you name the seller please ?

[fedupmillie]

EVANS HALSHAW! I had previously purchased a car from Mazda dealership and they were fantastic. I never thought to question the honesty and integrity of another main dealership.

[king12345]

A car pulling to one side is usually an indication of misaligned tracking.

Most likely when they "fixed" it the first time they didn't do it properly or the laser equipment needs calibration.

I used to go to a garage to have the tracking done, but being independent they never calibrated the equipment.

Last time I went there the car was pulling to the left badly.

Took it to FTC and they found the tracking well out and fixed it.

I only use them now.

I think you will have to give the car another drive and see if they fixed the tracking.

If they haven't then you can sue, but at this stage I think most judges would think it's fair to let them correct a minor problem.

After all the car hasn't got anything broken, it just needs a tracking adjustment.

Unless there's some other problems of more serious nature.

[fedupmillie]

My concern is that when I took it in on Wednesday morning, they said they had fixed it and when I took it for DRIVE IT WAS PULLING IN THE OPPOSITE DIRECTION. oops sorry for caps!

I hen took it back and they told me there was nothing wrong with it and a technician had already driven it and found it to be ok.

I asked for it to be looked at again, and a senior technician took it for a drive and checked it and said the alignment was 100% but the car was still not driving straight.

Yesterday I received a phone call to say the alignment had been fixed! I said that I was told that the problem wasn't with the alignment and they got a bit s***ty with me.

I don't trust their mechanics and their attitude towards female drivers.

[rebel11]

Hi fedupmillie

 

Scroll down to:-

 

Part-exchanging your old vehicle

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_cars_and_other_vehicles_e/cars_buying_a_car_e/cars_buying_a_used_car_e/cars_paying_for_a_used_car_e/how_can_you_pay_for_a_car.htm

 

Contact your Card Provider, explain the situation.

 

You have rejected the car, doesn't matter what the dealer thinks, you just have to be put in the position before the transaction.

 

Let us know what your Card Provider says.

[fedupmillie]

I spoke to my bank regarding Visa Chargeback, and they are saying because they have fixed the fault it is not possible to use this scheme.

 

 

I explained that I didn't authorise them to further attempt to fix it after their initial shoddy work,

and I didn't trust the workmanship as they had already tried to fob me off by saying it was fixed on Wednesday morning,

even though I took it for a test drive which showed it veering to the right.

 

Bank has said to send them copies of all correspondence and they will investigate it, but because it is now "fixed" they don't think I have a cae.

 

This is completley opposite to what I have been advised by Citizens Advice,

as they advised me to reject the vehicle and that I did not authorise the dealership to attempt any further "repairs".

[rebel11]

Hi fedupmillie

 

Banks play hard ball over Chargeback's. They won't roll over easily, so you have to be determined. You rejected it after the first time when they stated it had been fixed. They had several attempts. To be honest it shouldn't have had a fault in the first place, it should have been checked before it was sold to you.

 

Send the following template, amend it, send all the correspondence, send it Recorded Delivery.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

There are further actions you can take further down the line.

 

I spoke to my bank regarding Visa Chargeback, and they are saying because they have fixed the fault it is not possible to use this scheme. I explained that I didn't authorise them to further attempt to fix it after their initial shoddy work, and I didn't trust the workmanship as they had already tried to fob me off by saying it was fixed on Wednesday morning, even though I took it for a test drive which showed it veering to the right.

Bank has said to send them copies of all correspondence and they will investigate it, but because it is now "fixed" they don't think I have a cae.

This is completley opposite to what I have been advised by Citizens Advice, as they advised me to reject the vehicle and that I did not authorise the dealership to attempt any further "repairs".

[fedupmillie]

I'm feeling so fed up.

 

 

I know that dealership are playing hard ball, but I'm worried about continuing this and getting no where.

 

I guess it's because I'm worried that if I take legal action I may lose and face legal costs.

 

 

I know CA have said I can reject the car as it was faulty when I bought it, but do garages have a comeback to be allowed to attempt to fix it?

 

 

The manager said they are allowed 3 attempts to fix a problem...

 

I still wouldn't be happy driving it and if I was forced to take it back I would sell it, at a loss :'(

[rebel11]

Hi fedupmillie

 

Here's some info (it's a guide for dealers):- read through it make notes:-

 

http://www.oft.gov.uk/shared_oft/reports/676408/oft1241.pdf

 

The Chargeback is fairly straight - forward, then it's waiting for them to comeback to you.

 

The car was faulty from day one.

[fedupmillie]

Thank you, I only paid £314 by debit card, the rest is the trade in of my other vehicles.

 

I'll have a look through the link you've given me.

 

 

I've bought another car from another dealership now on HP as I have no other funds to pay for a car.

 

 

The car salesman for my new car was alarmed that I wasn't spoken to about warranties/extra benefits etc.

 

 

The salesman at Vauxhall printed the paperwork off the day before and I just signed it.

 

 

TBH I just glanced at it and all I thought I needed to check was that they had the correct vehicle details and the correct price.

 

 

Apparently they should give me the opportunity to explore the other benefits I may be entitled to,

even if I don't wish to purchase them.

 

 

Vauxhall phoned me 4 hours before I collected the car to say there was an additional payment due to cover admin fee and road tax

(I thought the car came with road tax), that's why I had a small amount to pay by debit card. ARGH!

[heliosuk]

Yawn......another one where there is probably nothing wrong with the car.......just a crap dealer workshop. Tracking on the front end has no effect on pull or drift. Dealer steering wheel alignment equipment in no way is 100% accurate.

 

Just tell the dealer to set the car up properly and not to use muppets to do it.

[king12345]

Yawn......another one where there is probably nothing wrong with the car.......just a crap dealer workshop. Tracking on the front end has no effect on pull or drift. Dealer steering wheel alignment equipment in no way is 100% accurate.

 

Just tell the dealer to set the car up properly and not to use muppets to do it.

Agree.

I bet that if you had the alignment done at a specialised centre with calibrated equipment, the car would be ok.

But you already bought another car, so I suppose you just regretted buying this one soon after you did

[ashmk]

I think the op is being unreasonable and very silly for buying another car because now you are stuck with 2.

 

There is nothing wrong with the other car, just needs a good mechanic to do the tracking.

 

All cars need the tracking done now and then.

[rebel11]

Hi ashmk

 

Read the OP's post, the car was faulty before purchase, it was returned, it was supposedly fixed, it wasn't fixed. The OP rejected the car within 24 hours. The Dealer thinks eventually I'll be able to fix it. Would you have faith in the car or dealer after the goings on?

 

I think the op is being unreasonable and very silly for buying another car because now you are stuck with 2.

 

There is nothing wrong with the other car, just needs a good mechanic to do the tracking.

 

All cars need the tracking done now and then.

[fedupmillie]

Hi ashmk

 

Read the OP's post, the car was faulty before purchase, it was returned, it was supposedly fixed, it wasn't fixed. The OP rejected the car within 24 hours. The Dealer thinks eventually I'll be able to fix it. Would you have faith in the car or dealer after the goings on?

 

 

Thanks. I don't have time to bother with epople's opinions that don't help my situation. I've read through the link and there'#s a few parts that the salesman didn't adhere to.

I'm now getting emails from them saying that one of my trade in vehicles is due for a service and MOT by 24th May - considering the MOT runs out in September and that I don't own these cars... Absolute twonks:-x

Edited April 28, 2014 by ploddertom
edited language

[heliosuk]

Agree.

I bet that if you had the alignment done at a specialised centre with calibrated equipment, the car would be ok.

 

Er...no. I don't think so! Calibrated against what? No dealer carries a rolling master so all these systems do is calibrate against each corner camera. You'd be surprised how far they are actually out let alone having the technicians that actually understand what they are measuring.

 

It's a common fallacy that tracking on the front affects pull drift....it doesn't. It's on the rear as it determines the thrust angle of the car. The castor/camber relationship on the front is also a major influence. All tracking on the front end does is affect the steering wheel angle and tyre wear.

90+ % of pull/drift issues on new cars are steering wheel alignment related where the driver aligns the wheel to the dash panel. The wheel is set to gravity but the dash assembly is offset by anything up to 3 degrees. A driver can pick this up where the alignment is out from 1.5 degrees onwards.

 

It's easily fixed as well and not a cause for rejection of the car.

[rebel11]

Hi heliosuk

 

Clearly not the case here, everything should have been checked before it was sold.

 

'It's easily fixed as well and not a cause for rejection of the car.'

[heliosuk]

Hi heliosuk

 

Clearly not the case here, everything should have been checked before it was sold.

 

'It's easily fixed as well and not a cause for rejection of the car.'

 

The issue here is a measurable attribute of the car. OP says it pulls/drift. Dealer checks steering geometry but has not checked the attribute prior to this as they ASSUME it's tracking as do a lot of contributors to this posting.

 

This is a very subjective issue and as I point out is not a case for rejection. The car needs setting up as per the specifications detailed and then measured against the attribute given. Some customers are more sensitive to the issue than others but it's a physical fact that all cars will pull or drift. The question is how much is acceptable? If it falls between the engineering released attribute then game over.

 

The key here before rejecting the car is to determine if the car complies or not.

[fedupmillie]

Hi,

 

I may have posted here previosuly, but a quick rundown of my situation - I bought a car, it was faulty, the dealership played hardball and I took them to court.

 

I attended a preliminary hearing in January and soon after, after much negotiating, I have signed a Tomlin order and am happy with the outcome.

 

 

I agreed to this, but my questions are:

 

In order to claim back my hearing fee,

I need to inform the court 7 days before the hearing that the case has been settled (by 10th April 2015),

but the Solicitor has said it can take a month to get the sealed Tomlin Order back from the court (it was sent by them on 27th March 2015).

 

* If I write to the court to say the matter has been settled, before receiving the sealed Tomlin Order,

do I run the risk that I may not get my full money back from the dealership as they will see it as the hearing's been cancelled

and therefor they do not have to comply with the Tomlin Order (even if it has not been sealed)?

 

* Yes, technically the matter hasn't been settled as I haven't received my money, but if I don't cancel the hearing then I'll lose the hearing fee.

 

* I have sent my file to court and a copy to the defendants solicitors, but I never received anything from them by the deadline date (27th March 2015).

 

* Should I carry on with the hearing date, and turn up at court on the day unless I receive a copy of the Tomlin Order beforehand?

 

* The Tomlin Order also has a confidentiality schedule attached to it, and all negotiations were sent "without prejudice"

so could I technically win (if the judge agrees with my case), without even having to mention negotiations and Tomlin Orders?

 

Sorry for all the questions, I managed the last 11 months fighting them on my own, but now my brain is completely frazzled.

 

Thank you in advance for any information you offer

Edited April 22, 2015 by citizenB

[citizenB]

I will find someone who can help you.. Please don't worry if you don't receive an immediate response, it is the Bank Holiday weekend.. but someone will definitely look in on you.

[AndyOrch]

Hi fedup

 

Inform the court that you wish to vacate the hearing subject to an impending Tomlin Order being sealed....and request a refund of the hearing fee.

I assume you have written conformation re the Tomlin Order and a draft ?

Check that the court has received it and in the process of sealing the Order subject to them processing the refund.

 

Regards

 

Andy

 

Thread moved to appropriate forum.

[fedupmillie]

The only confirmation I have is that I emailed their solicitor who replied by email saying it"the tomlin order was sent 27/3/15.

I have my email copy that I signed and sent to them for them to then sign : is this good enough?

Thank you for your reply