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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sent my mobile for repair and they broke it even more

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I sent my mobile phone to be repaired on a shop as I broke the screen. They did this but the home button then didn't work properly so I sent it back as they gave a 12 month guarantee.


Whilst they had it they completely broke it and said the home button will never work again. They sent me to another local store to if they could do anything but they couldn't.


They then said they would order me a new phone. This was now over a week ago and it still hasn't arrived. They keep telling me it should be on certain days but it never arrives.


I know for a fact I could buy a new phone and have it delivered next day as this is standard practice. Also I would be able to track the order in this day and age.


They have offered me a loan phone which is just a cheap thing that only makes and receive calls and nothing else.


I cannot even collect this as I work all day until late.


I am 8 months pregnant and really need a phone. I cannot ever get hold of the regional manager that is meant to be dealing with it as he never answers his phone and only replies to emails with his false promises.


Can you someone please advise on the best way forward. Can I just order my own new replacement and charge this back to them on the basis that they just keep providing false promises and I only have their word that one has been ordered.


Also I am tempted to seek compensation for my out of pocket expenses for the travelling and waiting around that they initially made me do plus all the time I have to spend trying to get hold of the manager and emails I've sent.


Any help and advise would be great.


Thank you

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Yes, a few but I have one by email which says the following.


"I have spoken to the relevent departments and I have been assured the replacement phone will be at the store wednesday or thursday, I have a loan phone arriving at the branch tomorrow morning incase it arrives on thursday, I do apologise that it has taken us longer than expected but we wasn't able to order your phone from our usual supplier as it is gold in colour.


The branch will call me first thing after the delivery has been to see if its arrived, either way I will call you and let you know. I was unable ton answer your calls at the time as I was busy running a branch."


They didn't call me or anything I am left having to chase all the time. I did manage to get hold of the local store today and they confirmed it hasn't arrived and simply said it should be here tomorrow.


All I get is it should be which doesn't help.

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Use email only, don't talk on the phone to them unless you are recording the call. It is legal to record the phone call and you do not have to tell them you are recording.



Easter weekend has got in the way, but email them and 'tell' them, (don't request), that your phone is there by next Friday or you will take further action.

Lets see what they respond with.

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Write (email) to them and tell them that they have a fixed amount of time to provide you with a suitable replacement or you will purchase a like-for-like and sue them for the cost of doing so. As it is a chain store I would be copying the email to the CEO of the company (google "ceo email address finder" and you will normally get it) and I bet someone will take control of the matter.

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Thanks for the info.


I had already given them a deadline after several false promises.


I advised them that I had borrowed a phone from a friend but it had to go back and said they should either provide the phone they keep promising or deliver to me a loan phone. They wont deliver me a loan phone as they expect me to go and get it but they know I cant due to work. I also have to collect the new phone from store as they wont have it delivered to me directly.


Their promise of Thursday at the latest was because I told them that I had to give the phone back.


I'll give it another go but I dont feel too helpful :(

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