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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Damaging Search Engine Information.


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Hi

 

Please excuse me if this is not the right area for my query, I am new to the site.

 

I have 2 friends that have been in prison, they have dearly paid for their crimes both in custodial sentences and extremely large fines. Both of them are now supposed to be 'Free' and they have been released (one of them nearly 5 years ago) some time.

 

The issue for them is a) When they were going through the legal process their cases were put on the web by newspapers and others. b) When anyone does a search these blatantly incorrect and extremely damaging and biased reports are found fairly high up the search engines even 5 years after the effect.

 

The individuals involved have tried to contact the webmasters at these organisations but they just don't reply. Whilst we know they have committed a crime, what is the rehabilitation of offenders act for if not to allow them to try and re integrate back into society.

 

They are not sure who or what they can do (if anything) to have these incorrect, old, obsolete and damaging reports removed from the web.

 

Could anyone offer any advice even on what legal process could be followed. I know you could try and seek a court injunction to get content removed from search engines, but this legal process appears to be mainly for copyright type infringements, the law for anything else seems a little un clear.

 

Any help or pointers would be greatly appreciated.

 

Best Regards,

John.

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Hi

 

Please excuse me if this is not the right area for my query, I am new to the site.

 

I have 2 friends that have been in prison, they have dearly paid for their crimes both in custodial sentences and extremely large fines. Both of them are now supposed to be 'Free' and they have been released (one of them nearly 5 years ago) some time.

 

The issue for them is a) When they were going through the legal process their cases were put on the web by newspapers and others. b) When anyone does a search these blatantly incorrect and extremely damaging and biased reports are found fairly high up the search engines even 5 years after the effect.

 

The individuals involved have tried to contact the webmasters at these organisations but they just don't reply. Whilst we know they have committed a crime, what is the rehabilitation of offenders act for if not to allow them to try and re integrate back into society.

 

They are not sure who or what they can do (if anything) to have these incorrect, old, obsolete and damaging reports removed from the web.

 

Could anyone offer any advice even on what legal process could be followed. I know you could try and seek a court injunction to get content removed from search engines, but this legal process appears to be mainly for copyright type infringements, the law for anything else seems a little un clear.

 

Any help or pointers would be greatly appreciated.

 

Best Regards,

John.

 

The Rehab of Offenders (RoO) legislation means the Offender can regard offences as 'spent', and they won't have to be disclosed on (non-exempt) applications nor show on basic and standard DBS checks once spent.

 

It isn't that they get erased (for example they show on an enhanced DBS check, even if 'spent'), and must be disclosed on "exempt from RoO" applications.

 

There is little they can do to prevent people doing web searches on them.

What they can do is to do their own searches on themselves and list the incorrect information.

 

http://ec.europa.eu/justice/data-protection/files/factsheets/factsheet_data_protection_en.pdf

 

They are unlikely to be able to remove truthful citations that note any significant criminality.

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I have moved your thread to General Legal issues, I think although Bazza has answered your question, you might also receive more notice in the correct forum :)

 

You need do nothing, it is purely administrative and you will still be able to find and post on your thread.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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