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    • Thanks I just had a quick look.  Will study over the w/e My friend does have kids. But it's a really dysfunctional family.  They don't talk.   Many years ago he sold 2 property assets and gave them a lot of money (enough to buy homes w/o loans) .  They've done nothing for him in the last 2 decades. And he altered his will so his new partner gets everything; the kids nothing (more). The 1st form I glanced at - to be deputy - asks for family details.   If I give his kids details I suspect the authorities may say they should get the deputy job instead?  Then  they will steal the money and give nothing to his partner. I can get a copy of the medical assessment  - and get it translated.  If need be.   This has all happened very quickly.  He got sick. And that must have kick-started dementia.   He was fine to hold a detailed conversation 6months ago; now he cant
    • Hi I think the only way around this as he lacks capacity is someone is going to have to apply to be a deputies via the Courts as he has assets here in the UK and a UK Bank Account which will take time and there will possible be Court Fees to make the application. Also if the Lack of Capacity (Dementia) was diagnosed abroad the person applying for deputies will need that diagnosis and it will need to be translated legally for the UK Courts so possibly cost for this as well. Also for reference although you were assisting them before the lack of capacity and had authority to act on there behalf that no longer stands due to there diagnosis of Dementia therefore Lack of Capacity so you no longer have any authority legally to act on there behalf unless the below is actioned or someone has Power of Attorney for that individual (which was setup before the Lack of Capacity) Have a wee look at these links: https://www.gov.uk/become-deputy https://www.lawsociety.org.uk/topics/private-client/mental-capacity-international-aspects#:~:text=You might need to make,act within the foreign jurisdiction https://www.gov.uk/government/organisations/office-of-the-public-guardian I have got to ask with the Dementia diagnoses are you 100% sure the diagnosis states they Lack Capacity as not everyone that gets a Dementia diagnoses may lack capacity initially. Now the Office of the Public Guardian link above you could also consider giving them a call just to give them a brief on this situation and get there advice on what documents etc are needed for deputies to be appointed as the person with Lack of Capacity is abroad.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone customer services/bereavement team


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Hello, can anyone help us please?

 

A family member of my OH died recently and we're trying to sort out his mobile phone with Vodafone. I can't find a non-premium rate line for customer services and their website is very quiet about a bereavement team.

 

One possible problem is that this relative has a Vodafone account that also includes his wife's phone on the same monthly payment. We're trying to cancel his account and leave her account running, with the same mobile number.

 

Any suggestions gratefully received.

 

HB

Illegitimi non carborundum

 

 

 

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Deal with Lee! Do not go through the customer services as it is likely both phones will get turned off

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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You should be able to cancel via email (I saw this on the VF forum) with a photocopy of the death certificate.

 

Have you tried saynoto0870 to see if they have a normal number to call.

 

You could also do a call from the mobile itself on 191 (free)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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You should be able to cancel via email (I saw this on the VF forum) with a photocopy of the death certificate.

 

Have you tried saynoto0870 to see if they have a normal number to call.

 

You could also do a call from the mobile itself on 191 (free)

 

The issue doesn't appear to be cancelling, its cancelling half the contract so as to keep the same number. I would suggest waiting for lee to pop by and see what he suggests.

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You're right guys, she doesn't want to have her part of the contract cancelled. It seems to be fixed until 2016, but one would hope that death is a good enough reason to cancel.

 

I did send a PM to Lee but I haven't heard from him. I hope he'll see this.

 

HB

Illegitimi non carborundum

 

 

 

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The following is how BT deal with it Honeybee....ring them....

 

 

Please have the following details to hand when you call:

 

The account number and the name of the account holder

The action you want BT to take, for example:

 

- changing the name of the account holder

- closing the account

- removing one name from a joint account

 

Your name and address

Your relationship to the deceased

We don't need to see the death certificate.

 

 

 

If they haven't resolved this matter with 8 weeks she is then able to escalate this to the CISAS free of charge who should be able to get them to resolve the matter. http://www.cisas.org .uk/

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Thank you Lee, I got your PM.

 

As it happens, the wife of the contract holder went to the local vodafone shop today and they said they would sort this, keep her phone line going and cancel his. If there are any problems, I'll post again.

 

HB

Illegitimi non carborundum

 

 

 

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