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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Davies Loss Adjusters complaint


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I' know this is an old thread but I've had awful problems with Davies Group. My claim which was supposed to be resolved in around 3-4 months is now dragging into it's 9th month. Customer service is poor and communication is dire.

 

I now have a "new" loss adjuster who thankfully is "coming up with the goods". However, there have been constant delays between processes, poor workmanship by the contractors working on my house to name but a few issues. The original loss adjuster told me to go out and get quotes to speed the process up but then went with their own approved network of contractors. I believe this was an Eastwell contractor. Assurances constantly broken and the workmen have no regard for us and seem to come and go as they please and ignore our requests in the main.

 

The problem I have now with the work ongoing and claim still not fully settled is that my insurance is shortly up for renewal. I desperately want to change provider and never have to have the misfortune to deal with Davies Group again.

 

Just wondering if I can cancel a month or so into the new policy year? I have been told that a new insurer won't insure me due to the outstanding claim.

Edited by honeybee13
Paras.
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Hello and welcome to CAG.

 

I've started a new thread for you so that you can have advice that's specific to your own problems.

 

I'm not sure that's right about a new insurer not accepting you, who told you please? The forum guys should be along later with more informed views than my own.

 

My best, HB

Illegitimi non carborundum

 

 

 

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I' know this is an old thread but I've had awful problems with Davies Group. My claim which was supposed to be resolved in around 3-4 months is now dragging into it's 9th month. Customer service is poor and communication is dire.

 

I now have a "new" loss adjuster who thankfully is "coming up with the goods". However, there have been constant delays between processes, poor workmanship by the contractors working on my house to name but a few issues. The original loss adjuster told me to go out and get quotes to speed the process up but then went with their own approved network of contractors. I believe this was an Eastwell contractor. Assurances constantly broken and the workmen have no regard for us and seem to come and go as they please and ignore our requests in the main.

 

The problem I have now with the work ongoing and claim still not fully settled is that my insurance is shortly up for renewal. I desperately want to change provider and never have to have the misfortune to deal with Davies Group again.

 

Just wondering if I can cancel a month or so into the new policy year? I have been told that a new insurer won't insure me due to the outstanding claim.

 

Make a formal complaint to your Insurers and advise them that you are not happy with the handling of the claim and this is making you want to arrange cover elsewhere with an Insurer who is more reliable.

 

Depends on the claim, but you may be able to arrange cover elsewhere from renewal. Speak to an Insurance Brokers about this and they will tell you whether you can or not.

 

You can cancel a policy part way into the new period of Insurance, but there is usually a cancellation admin fee, which might put you off from doing this.

 

If I were in your position, I would pick up the phone and ask to speak to someone in the Insurers claims department to register a formal complaint. Ask to speak to a complaint handler or customer relations that deals with complaints. Before you phone them write down a list of what has gone wrong and read it out. Ask for an email address of their complaints department and then send them details of your complaint.

We could do with some help from you.

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