@npowerhelp 3 DCA's chasing old Npower debt

[Cla1reab0]

Hi All,

i was after some advice.

 

 

I have an outstanding debt with NPOWER, and

 

 

since the 8th March 2015, have had 3 different letters off 3 different debt collection agencies over this same debt.

 

 

One of them has even called at my house.

 

Is this legal,

 

 

can 3 firms chase the debt at once?

 

 

I am not sure which one I should be paying because in a 3 week period,

3 companies have chased me over this debt.

 

The companies are:-

1)Wescot

2)Fidelite Credit Management

3)Moorcrofts

 

Thanks for any help.

[Bazooka Boo]

I am not sure which one I should be paying because in a 3 week period, 3 companies have chased me over this debt.

The companies are:-

1)Wescot

2)Fidelite Credit Management

3)Moorcrofts

Thanks for any help.

 

The short answer to your question is.....NONE of them.

 

You only ever pay Npower direct.

Wetcloths get nothing,

Fidélité crudit mismanagement (who are really Scotcall) get nothing either,

& Moorcr@p get zero!

 

Ignore all three of them, deal direct with Npower, start their complaints procedure and exhaust it so you can escalate it sooner rather than later.

http://www.npower.com/home/help-and-support/contact-us/complaints/

Keep EVERYTHING in writing or email.

 

Check your credit file and see whose name it is alongside the default marker.

 

Remember, if anyone turns up on your property they have absolutely NO LEGAL RIGHT to demand anything from you, simply tell

them to go away, however colourfully you may wish, and shut the door, if they remain call the police to have them removed.

 

DCA's are NOT BAILIFFS, nor will they ever be, they have no legal powers whatsoever.

[dx100uk]

you don't pay ANY OF THEM!!

 

 

a DCA is NOT A BAILIFF

and have

NO SUCH LEGAL POWERS

 

 

how old is the bill?

 

 

dx

[Cla1reab0]

It's approx 12 months old. The divvy who came out put a card through the door with his name number and amount owing on it.

[BankFodder]

Npower have a duty to treat you fairly. Using multiple DCA's to chase the same debt is not fair treatment.

 

Are there any issues with the debt? Npower are a complete shambles. Their systems at the very least if not also their staff and their executives are incompetent.

 

We have a lot of problems with incorrect billing and also incorrect complaints handling.

 

I don't know if you know that last year the issue of npower's license was raised in Parliament – and also they were recently find a very large sum by the regulator for their billing problems and complaints handling problems.

[Cla1reab0]

Hi BankFodder,

THAT is interesting. The bill was far more than i expected, that's it really. How would I go about this? Would I just raise a complain, or would I issue a LBA or something? Still trying to get my head around the process.

Thanks.

[dx100uk]

tell us the full history

 

 

its 12mts old

so you moved out of somewhere?

 

 

dx

[Cla1reab0]

I did. I moved out and in to a new house. i really did think I had cleared all my outstanding debt from their.

[Eversir]

Please can you elaborate a little further on the timeline of events?

 

How long were you with Npower before you moved?

Did you have any problems with them during this time?

Were meter readings provided/taken and subsequently used to calculate your bills?

Did you receive a final bill?

Do you dispute the debt?

 

The more information you provide, the more people can help you!

[Cla1reab0]

Apologies I never got back sooner.

I was with NPOWER for 3 years. Not sure if we had problems, my then partner dealt with the bills. I never knew a meter reading to be sent or taken.

I don't remember us getting a final bill.

I dispute the debt because it's for different amounts. 2 of the letters are for £190 and the third is for £202. Meaning the company have added charges when i'm still disputing the debt. Incidently, i had a follow up to my complaint I made to Fidelity Credit Management. Why would Wescot send it to an agent after only a week? Aren't they responsible for collecting the debt?

Dear ********

Wescot Ref: *********

I refer to your recent contact with our agent fidélité Credit Management regarding the above matter.

Please be advised the details have been forwarded to our Customer Relations team for a full investigation and we will reply in due course with either a full response to the issue encountered or a further update of the investigation.

It is important that we are made aware of instances where a customer feels our service has fallen below expected standards and we will use our best efforts to resolve this matter for you quickly and address all of the points raised. I enclose a copy of Wescot’s Complaints Procedure which provides you with details of how we deal with complaints or concerns. May I confirm that the account remains on hold while we complete our investigations.

In the meantime, please accept my apologies for any inconvenience this matter may have caused and we will be in touch as soon as possible to provide you with further information.

Yours sincerely

[BankFodder]

If you want some help from us then you will have to give us a better idea of what has happened.

 

This means that we need to know the timeline – meaning when you moved in, when you moved out, the kind of account you had – gas or electricity or dual and what went wrong.

 

You need to lay out for us in a chronological structured bullet pointed fashion so that we have the whole picture. It gets very difficult constantly asking questions and having to pull teeth in a forum environment.

 

In addition to doing this, I suggest that you send npower an SAR straightaway.

 

What kind of correspondence have you received from them? What kind of correspondence have you sent them? Have you been doing much contact on the telephone? If so, what records or logs have you kept of these contacts?

 

Have you read our customer services guide? Read our customer services guide and make sure that you follow the advice if you have any more contact over the telephone.

 

Send the SAR off as a matter of priority.

 

When you have laid out the entire story in a way that we can understand then we can start to give you some advice.

[Cla1reab0]

Hi BankFodder.

Thanks for your reply. i will study the guide and try to structure a response.