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    • First of all a word on the insurance – for you and also for anybody else who visits this thread. An insurance which is offered on any item which is purchased including animals amounts to a warranty. You normally find is when people buy used cars. Warranties are handed out as bonbons and their effect is to try and help the dealer fob the customer off and to distract them from their consumer rights. Your rights as a consumer are far greater than any rights conferred by an insurance or a warranty – unless some defect manifest itself which was not there at the outset. I understand here that the so-called 30 day insurance was something which was being offered at your option and this makes it even weaker than one which is actually supplied with the item. Don't be distracted by the insurance. It is irrelevant and as I've said, is simply a fob-off.   I understand that Reptasia are saying that because the vet recommended that the animals stay with them, that the vet bills are the responsibility for the vet. If that's what they are saying then really these people are Reptasia are really stupid. I have no idea what they mean by the "taking possession rules" – and I doubt whether they have any idea either. There is no such set of rules. I'm unclear as to what they are actually saying. They appear to be agreeing to send you some kind of refund but it's not clear to me whether that refund includes the vet expenses or not. What's your take on it?  
    • They didnt ask me to take the animal to the vet. I called to advise and followed with an email to them with pictures of it showing its illness on 7.9.21.   I got an Emergency appointment for the following day. 8.9.21. Whereupon the vet said the animal was so sick, it required to be kept in for treatment as it really was in a bad way. It was in the vets for 6 nights. I called each day and the vet said not ready to leave.   8.9.21- Reptasia told me I had to activate a free 30 day insurance voucher, (which they only sent On 8.9.21) however I couldn't activate as there is no drop down option for Angolan python. (I suspect it would not be honoured anyhow as the snake would be deemed as having a pre existence condition)   After the last post in the thread here above, I resent this to Reptasia today: "Further to my email of 14th of September, and the previous email sent today, for the avoidance of doubt as the defect in the snake sold to me has manifested itself within 30 days of having bought it, I'm asserting my right to reject the snake under the consumer rights act. This entitles me to a full refund and in addition, I require you to reimburse me with all of the veterinary costs which I have reasonably incurred so far in an attempt to mitigate and retrieve the situation. I'm sure you are aware, under the consumer rights act you are obliged to reimburse me the full £556.   Regards "     The reply from Reptasia A few minutes ago "Good afternoon D   Thank you again.   This is what we would be paying yes.   However I would like to state that the vet bills actually are liable to the vets themselves by refusing to let the animal leave they took on responsibility as per taking possession rules.   The insurance was able to be taken out, we called the insurers so none of the costs are liable to ourselves. You may check that with trading standards directly with both points above.   However it will be paid, but your knowledge on the law in this situation, unfortunately falls quite short indeed.    I appreciate your effort in trying though.   Kind regards Richard      Unfortunately no time scale for payment, but thats the first time he has said it will be paid....  
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Problems with Palmer Biggs - ebay


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Hello,

 

I need some help, I am in the same problem you were in and must reply soon (according to them).

 

How did you go about it all? How did you start to contact them? What did you say to them?

 

If you can help me I would be extremely gracious.

 

Regards,

B.

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I Spoke to PB legal. They didn't seem to have much of a clue but I stated that I removed the listings although it was in my opinion no violation was being made.

 

I had managed to speak to someone at BMW who said that if I had received a letter regarding infringement of products, I should look at it with all seriousness and take legal advise. She also however, infromed me that it was highly unlikely that they would appoint such a small solicitor group (with little experience being that there is only two appointed solicitors, both of which have no more than 2-3 years experience a piece) knowing that they have their own internal legal dept and outsource of a legal firm that is suffice to say...an extremal big fish!

 

After two weeks of hearing nothing or any further calls. I received was a letter from PB Legal saying no further action was being taken as long as I dont list the items again.

 

As I was facing fierce competition on the products and making little or no profit (others prob listing counterfeit and afford to sell cheaper than me), I decided its just not worth the effort to relist and go though the hassle with PB again to prove my items are legit as it would mean legal involvement, independent review of the products to prove authenticity etc which is just more costs and would only serve to prove a point.

 

So I have now drawn a line under it all, paid nothing out to anyone and just moved on with new products and try and make the best of a late start for the xmas period.

 

 

 

Hello,

 

I need some help, I am in the same problem you were in and must reply soon (according to them).

 

How did you go about it all? How did you start to contact them? What did you say to them?

 

If you can help me I would be extremely gracious.

 

Regards,

B.

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Hi,

We went through all the advice on this forum and found most of it very useful - thanks everyone!

 

Regarding Palmer-Biggs - BMW confirmed PB DO act on their behalf, although they didn't specify in what situations.

 

PB now have the required SRA reference on their letter (on the bottom).

 

Regarding contacting them etc - we only gave them the bare minimum of what they asked for in each letter

and we told them that we were taking advice before replying (which they had advised us to do so not sure why they were querying the delay at every verse end).

 

PB kept chasing even though we had no goods to send them and

 

 

in the end we did settle, although we didn't give them the names of suppliers etc as we suggested this would contravene Data Protection regulations.

 

 

Sent them a cheque saying if they cashed it we would assume that was the end of the matter.

 

 

It was several weeks before we got a letter saying they'd close the case but keep an eye on us - well that's easy because there's nothing to keep an eye ON!

 

It seems to be very hit and miss as to whether or not they pursue you;

some Caggers say they didn't pay up and PB said no further action would be taken.

 

 

We were on the unlucky side - they kept chasing and in the end we had had enough of the hassle and the worry.

 

 

My advice to you would be to look through all the PB references on CAG and choose the route you wish to take.

 

 

I wouldn't want to suggest you pay up or hold out - just read the comments and decide how much of a risk you're prepared to go with.

Edited by Skibeaky
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Thank you for your response!

 

What was your first letter to them along the lines of?

 

Also what sum did they settle for in the end?

 

Regards,

B.

Our first letter was basically to say we were checking authenticity!

I can't go into specific details (don't think you'll find anyone in this situation who has) about settlement but they were asking for £1000 (seems pretty standard) AND profits.

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Our first letter was basically to say we were checking authenticity!

I can't go into specific details (don't think you'll find anyone in this situation who has) about settlement but they were asking for £1000 (seems pretty standard) AND profits.

 

 

Hi,

 

I understand that. Just wondering whether you signed any undertakings?

 

B

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Our first letter was basically to say we were checking authenticity!

I can't go into specific details (don't think you'll find anyone in this situation who has) about settlement but they were asking for £1000 (seems pretty standard) AND profits.

 

 

Hi,

 

Also how did you word your offer letter?

 

I would be so grateful for your help.

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  • 10 months later...

We too have had the dreaded letter demanding £1000 plus share of profits and asking us to sign a large document. We are not selling counterfeit clothing so we have contacted our solicitors who are now on the case. I will post updates for you over the next 2 weeks as my legal team deal with our case.

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  • 2 weeks later...
  • 1 month later...

Have asked them now for Patch test results but they dont want to give them by all accounts as I haven't heard back from them in over a month. How can give results saying an item is fake when I have store receipts proving they are real.

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  • 3 months later...

Hi, we are in a similar situation at the minute where we have received a letter.

On the bottom of the letter it has the company registration number not the solicitors regulation authority number.

Both should be on the letters!

Has anyone actually reported them

To the SRA for the tactics they are using?

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  • 1 year later...
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