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    • Ok, so as you have been overcharged you now need to be pragmatic and first of all request a refund by making a complaint.  In this first complaint do not go on about what argument you had and what conduct the inspectors were following.  Concentrate on highlighting the fact that you must get a refund because they overcharged you.  People looking at complaints receive thousands everyday and anything longer than a few lines is usually misunderstood.    After you receive your refund, then you complain about the conduct of the inspectors,  as a completely separate matter. I note that you were offered a refund, an argument broke out and you were escorted out of the station. This will not play in your favour as all inspectors would have taken note of this in their notebook and possibly complete an incident report form with their version of events. Frustrating but that's how it is, that's why I said to be pragmatic. 
    • agree with DX100uk on the reply. Every time I have replied or complained about those firms to the FO and FCA they take an age to come back and even then its with nothing new as they cannot do anything. for what its worth my debt is over 70k and even that has been inflated ! so no worries there. There are many thousands out there in the same situation.   In regards to COB and even Stepchange don't even bother as they have no idea themselves something which I complained to the FO about as CWD and IDR use in there letters to seek advice when they know full well that no charity or debt company know anything about the debt in dubai situation so this is again unfair to be using this. what also annoys me is that nobody ever signs off letters its IDR or Moriaty law etc !!!!    I have never supplied my financial details and never will and only when and if and I will repeat when and if that the debt i owe is purchased by a UK firm or indeed taken through the correct channels or courts then I will defence myself.   It makes me alugh that they think a small c;laims court understands everything that goes on and dont understand the full picture of laws that are broken and sometimes human rights also.   The best one to date for me was in 2011 imagine my new job and my new partner and some stupid collection agency in Dubai send a Fax to my director about my debt !!!! embarrassing but at the same time good to get it off my chest. they then called my partner in her work !!!! (yes this was the first time she found out about everything again good to talk) against the law, against any laws but this is how the banks and the agents work similar to those of CWD, IDR and I think Moriaty    dont pay a penny !  
    • Andy, thank you so much for your help. dx100UK  the date is 25 Jul 19   Is it ok to send now?
    • Your Rent. Bills. Council Tax etc 99.999% important.  Moriarty  0.001% important. Don't take food out of your kids mouth's to pay them.
    • Dx: half the comments they have put are not relevant or apply to anything we have stated. So not about to throw the towel in just yet.
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corbindallas

DFS Leather Sofa Quality Issue

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I have read other posts here regarding DFS and we have problems on our DFS sofa and armchair also, they were under 12 months when this was first noted and we reported it to DFS who sent their surveyor around and he told us it needs to go via a insurance claim with the policy we took out with DFS and that we needed to do it ourselves as he could not get involved under the data protection act, he also said the cause should be explained to the insurance company as human bodily fluids.

 

I spoke with a girl in the DFS office who said that the peeling would be dealt with by the insurance company and the sofa repair would be rejected as a defect but not to worry as DFS will address that but in the meantime to add both to the insurance claim, obviously I am not happy with something that is clearly not up to standard, I purchased this model as it was sold as a thicker better quality leather (Supreme model) and was shown the difference on swatches in the store so did not mind paying the extra as my previous sofa lasted 16 years including shipping it to Turkey for our villa and having sweat etc from the heat and not a single problem with peeling or colour fading, so why after several months this is being put down to bodily fluid and not a manufacturing defect is a joke.

 

I have informed the insurance company I am not happy with the claim and they are sending their own assesor to double check. No doubt this will rumble on but interested to hear you are having the same issues and by the looks of photo exact same quality and colour issue! Will update when I know what is going on but will take it to court if need to as these are not cheap sofas and never heard of pigment colouring before nor was it mentioned of course when selling the item, purely about the superiour quality leather!

Edited by citizenB

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Please read our customer services guide and follow the advice strictly. I suggest that you contact them again and try to get them to suggest once again that you should go through the insurance company. I expect that you don't have any evidence that they said this. However if you can get this recorded then you are home and dry.

 

In any event you are covered under the sale of goods act but for anybody to make a suggestion that you should go through an insurance policy when clearly the matter is the responsibility of the supply under the sale of goods act would raise very serious questions.

 

Also the suggestions that apparently had been made to you in respect of what you should explain to the insurance company are highly unacceptable.

 

You're quite right not to want to get involved in this kind of thing.

 

I suggest that your next step is to go out immediately, get some kind of recorder. Make sure that you now do use it. Get in touch with the company on the telephone and try to get it all down on the recording. Once you've done that come back here we will help you.

 

In any event, even if you do not manage to get the evidence you need, you are covered by the Sale of Goods Act. This means that the goods must remain in a satisfactory condition for a reasonable period of time and I would expect that there would be at least 6 to 10 years in the case of a sofa.

 

Your life will be much easier if you can get evidence of the conversations that you have told us about here. But whatever happens, come back and we will show you the way forward.


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Thank you for information, I will certainly be recording future calls, it's a shame as the girl on the line was probably being told what to say and at the end of the day she would carry the can for it as well which is unfair. I will update to what happens.

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As promised an update. I am pleased to say after contacting head office in writting, they arranged for the GM of my local store visited and has agreed to recover the sofa and armchair, the down side is this will be in 12 weeks time approx but they will give us a temporary sofa whilst doing so.

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