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Network q vauxhall zafira 2011 **CLAIM RESOLVED UNDER WARRANTY**

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Hi hope someone can advise me,

 

 

we bought a Vauxhall zafira 1.6 petrol 2011 plate in sept 2014 with a 12 months network q warranty.

 

 

In January we had a engine light come on,

I checked under the bonnet and noticed there was hardly any coolant in the expansion tank,

I topped it up and the light went out.

 

 

Took it to a local Vauxhall dealer to get it checked out,

after much scratching of heads they fitted a thermostat saying the thermostat had partially closed

and pressurised the system to such an extent it lost coolant through the expansion bottle.

We took it away but checked the coolant level a few days later as it didn't seem to be running correctly it had dropped down again,

 

 

second visit to dealer resulted in a new water pump.

The wife noticed after two weeks the heating had stopped working and the coolant had dropped again,

we took it back for it to be checked out

 

 

I suggested a head gasket issue, they acknowleged the coolant had dropped again but topped it back up

and did a block test which was negative then said they had performed various checks but couldn't find a fault

and asked us to keep an eye on it. We weren't happy with this,

 

 

after a couple of days the coolant had dropped,

we decided to take it to another Vauxhall dealership who found water in the cylinders and suspected head gasket

we gave permission for them to strip it down.

They found the head gasket had not failed but the engine block had warped thus water was escaping in between the block and head.

 

 

An engineer was requested by the warranty company,

they rejected the claim saying the head bolts had loosened over time and caused the warping and therefore not a sudden failure and not covered.

 

 

What do I do now,

do I go to motor codes?

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You need to keep a paper trail everything in writing

You need to take this up with the dealer giving them the chance to put things right

If that does not work you need to issue a letter before action

Then issue them court paperwork


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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how did you pay?

 

 

dx


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You need to keep a paper trail everything in writing

You need to take this up with the dealer giving them the chance to put things right

If that does not work you need to issue a letter before action

Then issue them court paperwork

Thanks I have copies of the invoices for the three visits to the first dealership, to add insult to injury network q have no knowledge of the three visits to the first dealership, the dealership apparently have a warranty administrator problem and invoiced the work internally with a view to send to the warranty company when their problem is resolved? the senior warranty engineer is looking into the claim again in light of the new info.

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how did you pay?

 

 

dx

Hi I paid for the car with a debit card and the water pump and thermostat were apparently covered under warranty even though it has come to light the invoices were processed internally due to a warranty administrator problem.

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I seem to remember this was a known issue on this model and was subject to an official Vauxhall Service campaign. Worth checking out!!!

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Thanks I will look into it.

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An engineer was requested by the warranty company,

they rejected the claim saying the head bolts had loosened over time and caused the warping and therefore not a sudden failure and not covered.

Complete, total and utter crap. Edited by Conniff
edited

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If the head was off, how did the warranty (so called) engineer come to the fault being loose bolts, you can't see a bolt was loose just by looking at it ?

 

 

Why have Vauxhall said the block is warped, have they checked it on a flat plate with engineers blue ?

Unless the block warping is a known problem, which means it is badly designed, then it is more likely to be the head than the block.

 

 

These really are question you must get answers to so ask for 'full' reports by both the Vauxhall engineer and the warranty company. You are entitled to them so don't be fobbed off.

 

 

Unless you get answers to the above and are able to check it out, you are going to be landed with a bill for it all.

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Thanks for all the advice and support, I had a call from the warranty manager today and the claim has been passed

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So glad they have come to their senses. They know they can't win them all. Well done.

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