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    • Thanks dx, will do this tomorrow morning when I have access to a pc (find it easier and quicker than my mobile). Just having a good old read through similar threads atm. Wow some of this jargon is hard to take in 😳.  Thank you for your support x
    • please complete this:   and scan up bothsides of your NTK read upload carefully PDF only please!!   safe to ignore powerless DCA's they are not bailiffs  
    • yes ring the court and get it moved directions might stay the same though for fee/WS exchange mind.   dx   dx  
    • Driver entered car park run by CEL Ltd . Tried to purchase lozenges  at Pharmacy , saw it was busy so left . Time there approximately 5 minutes . Left to go to pick up some goods a couple of miles away .   I have a copy of a collection of goods note with an approximate time on it   Stayed a while to chat with client On return journey stopped  to try again . Bought lozenges and left . There were no restrictions on returning    ANPR cameras registered first entry and last exit    Was sent photos showing vehicle with 2 blown up with the times on them   Company refuses to divulge landlord or show contract ....said it was data protection ! Photo of a sign blown up .....could be anywhere !   Been to site itself . No signs at entrance . When entering from main road nothing !   Where there is parking a few signs visible depending on parking space . Large sign on an external wall which can only be seen when walking out or entering from side road on the left .   After a number of letters  I received demands from ZZPS ....a “debt collector “. They gave up on that !   This incident took pace in February . Now a Letter Before Court requesting details of my salary and how I intend to pay the debt    The length of stay is 40 minutes . Tiny car park !   Do know why there are even limits . Length of stay maybe 15 minutes in total . It is madness   The pack of lozenges cost £185 !   Am 72 years old with multiple health problems ! Cannot let these cowboys win . Feel as though I am being intimida ted . Very stressful ! Any  advice please ? I have drafted  together bits from all over the place ! Need it to stop ASAP !
    • Hi    This is my draft WS, please do let me know of nay changes or additions required, thanks.    IN THE County Court AT                                                                              CLAIM NO:      BETWEEN: CABOT FINANCIAL (UK) LIMITED   -and- (DEFENDANT)     ___________________________________________ WITNESS STATEMENT OF        INTRODUCTION    1. I, XXXX, the Defendant in this case, make this statement in support of my defence against the Claimant, Cabot Financial (UK) Limited.  The matters set out below are within my own knowledge, except where I indicate to the contrary.    THE DEFENDANT’S RESPONSE TO THE CLAIMANT’S WITNESS STATEMENT    2. The Claimant states in Paragraph 3, ‘….refer to various documents, true copiesof which are contained in the paginated bundle to this statement marked “JK”1’, but then states in para 4, ‘Acopy of the reconstituted agreementwith associated terms and conditions….pages 1-10’. There are 3 versions attached of the alleged Agreement and Terms & Conditions and according to para 4 they are not the original but ‘a reconstitutedversion’. They have attached 3 Agreements namely, ‘Original Agreement’, ‘Default Agreement’ and ‘Terms of your Capital One Credit Card Agreement’.  The Claimant has provided 3 sets of generic/reconstituted Agreement and Terms & conditions.     3. The Claimant in Para 4 also states ‘On or around 5thNovember 2012 the Defendant entered into a Credit Card Agreement,’ but Page 2 of JK1 has a date inserted 2/11/2012.  It has my name, address and a date inserted in the form but no mention of how the agreement was made, online, post or telephone, and furthermore not mentioned in the Claimant’s Witness Statement.     4. As a rule of thumb I always ensure that no 3rdparty is to contact me or to send me marketing information via telephone, post or electronically’, but Page 2 of JK1 has an unticked box, another indication that this is not an original agreement.    5. Page 5 of JK1 has too many typo mistakes in the heading as follows: TERMSOF YOUR CAPITALONE CREDITCARD AGREEMENT, furthermore there are no ‘full stop’ punctuations at the end of each sentence, this surely cannot be a document sent out by Capital One.     6. The Claimant states in Para 9 that my defence is a ‘templated defence’, requesting documents pursuant of CPR 31.14 and Section 78 of the Credit Card Act 1974, this is a defendant’s right for request of information but the Claimant has failed to provide the true original Credit Card Agreement and Terms & Conditions.   7. The Claimant states in Para 25 that, ‘the Claimant allowed the proceedings to be stayed in order to allow the parties to attempt settlement negotiations…..’ this is not correct as the Claim was stayed due to the Claimant not being able to provide the requested documents pursuant of my CPR 31.14 and Section 78 of the Credit Card Act 1974.   8. Para 30 and 31of the Witness Statement requests to restore the proceedings, to strike out the Defence, has requested for a Summary Judgement, together with costs to be assessed summarily by the court. I, the Defendant, strongly object to the Claimant’s Witness Statement requesting to lift the stay and enter Judgement. I believe therefore, that this should be denied and I respectfully ask for you to strike out the claim. My reasons for this have been outlined in points 1 to 7.    9. By the reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief and invite the Court to strike out the claim.   I believe that the facts stated in this Witness Statement are true.    Signed:  Dated:
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Network q vauxhall zafira 2011 **CLAIM RESOLVED UNDER WARRANTY**

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Hi hope someone can advise me,

 

 

we bought a Vauxhall zafira 1.6 petrol 2011 plate in sept 2014 with a 12 months network q warranty.

 

 

In January we had a engine light come on,

I checked under the bonnet and noticed there was hardly any coolant in the expansion tank,

I topped it up and the light went out.

 

 

Took it to a local Vauxhall dealer to get it checked out,

after much scratching of heads they fitted a thermostat saying the thermostat had partially closed

and pressurised the system to such an extent it lost coolant through the expansion bottle.

We took it away but checked the coolant level a few days later as it didn't seem to be running correctly it had dropped down again,

 

 

second visit to dealer resulted in a new water pump.

The wife noticed after two weeks the heating had stopped working and the coolant had dropped again,

we took it back for it to be checked out

 

 

I suggested a head gasket issue, they acknowleged the coolant had dropped again but topped it back up

and did a block test which was negative then said they had performed various checks but couldn't find a fault

and asked us to keep an eye on it. We weren't happy with this,

 

 

after a couple of days the coolant had dropped,

we decided to take it to another Vauxhall dealership who found water in the cylinders and suspected head gasket

we gave permission for them to strip it down.

They found the head gasket had not failed but the engine block had warped thus water was escaping in between the block and head.

 

 

An engineer was requested by the warranty company,

they rejected the claim saying the head bolts had loosened over time and caused the warping and therefore not a sudden failure and not covered.

 

 

What do I do now,

do I go to motor codes?

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You need to keep a paper trail everything in writing

You need to take this up with the dealer giving them the chance to put things right

If that does not work you need to issue a letter before action

Then issue them court paperwork


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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how did you pay?

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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You need to keep a paper trail everything in writing

You need to take this up with the dealer giving them the chance to put things right

If that does not work you need to issue a letter before action

Then issue them court paperwork

Thanks I have copies of the invoices for the three visits to the first dealership, to add insult to injury network q have no knowledge of the three visits to the first dealership, the dealership apparently have a warranty administrator problem and invoiced the work internally with a view to send to the warranty company when their problem is resolved? the senior warranty engineer is looking into the claim again in light of the new info.

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how did you pay?

 

 

dx

Hi I paid for the car with a debit card and the water pump and thermostat were apparently covered under warranty even though it has come to light the invoices were processed internally due to a warranty administrator problem.

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I seem to remember this was a known issue on this model and was subject to an official Vauxhall Service campaign. Worth checking out!!!

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An engineer was requested by the warranty company,

they rejected the claim saying the head bolts had loosened over time and caused the warping and therefore not a sudden failure and not covered.

Complete, total and utter crap. Edited by Conniff
edited

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If the head was off, how did the warranty (so called) engineer come to the fault being loose bolts, you can't see a bolt was loose just by looking at it ?

 

 

Why have Vauxhall said the block is warped, have they checked it on a flat plate with engineers blue ?

Unless the block warping is a known problem, which means it is badly designed, then it is more likely to be the head than the block.

 

 

These really are question you must get answers to so ask for 'full' reports by both the Vauxhall engineer and the warranty company. You are entitled to them so don't be fobbed off.

 

 

Unless you get answers to the above and are able to check it out, you are going to be landed with a bill for it all.

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Thanks for all the advice and support, I had a call from the warranty manager today and the claim has been passed

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So glad they have come to their senses. They know they can't win them all. Well done.

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