Jump to content


BankFodder BankFodder

In A Pickle

PDL Complaint response - Can I trust they wont sell it on?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1784 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Evening all,


A few years ago my mum foolishly went to PDL companies for help when things went bad

- she was ill and quite vulnerable and ultimately ended up taking an overdose to escape the constant badgering from these companies

when she got into the inevitable mess. (this is when I became aware)


I made a complaint to one of my mums payday loan companies because

1) they were reporting different things on different CRAs and

2) I believe they had irresponsibly loaned her the amount.


Their response was that they hadn't irresponsibly loaned the money, as my mum had ticked the box confirming she could afford to pay it back :|

They did not take into account that she had other PDLs with other companies (one of which was a sister company to this one)

or that she had a live CCJ and other defaults on her credit record.


In their final response,

they sent a summary showing the PDLs she'd had with them, and the previous one she had (before the latest one that she couldn't pay)

was rolled over/deferred for TEN months :!: and then the latest one was taken out just 6 days after the last one was paid off

- And they say they wasn't irresponsibly lending?

surely deferring a loan for 10 months should raise flags that somethings wrong.


although they denied they did anything wrong

they did say that they would extinguish the outstanding amount

and because of an 'internal error' causing them to incorrectly report on my mums CRA,

they'd remove the credit entry from her file.


I wrote and asked them to confirm that they would not sell it to a 3rd party or that the company that have just taken over

MEM Consumer Finance (Instant Cash Loans - ICL) would not pursue it.


This is their response but I am not confident it wont get passed around.


'With regards to your comments concerning the debt being sold or transferred to any other company,

as it stands the debt remains with us.

If you wish to accept the offer to extinguish the outstanding balance of £XXX and remove the loan details from your mothers credit file,

this offer will be in full and final settlement of the complaint.

If you choose to accept the offer we will no longer pursue your mother for the debt.


Now call me a cynic but I don't see a confirmation that they wont sell it on. Any thoughts please?


Also, should I be reporting them to the FCA regarding the 10 month deferral situation

and lending to my mum when it should have been clear there were affordability issues?


Thanks guys

Share this post

Link to post
Share on other sites

Hi, my thoughts.


as it stands the debt remains with us


As the loan is still with them and they extinguish it, there will be nothing to sell on so it seems (to me) that they are trying to get out of a bad situation before the FCA comes down on them from a very great height.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post

Link to post
Share on other sites

Thanks Silverfox,


I am very dubious about they way these companies phrase things, and as they didn't actually say 'we confirm that we will not sell it on' thought it was best to check.

Share this post

Link to post
Share on other sites

Just ensure that you keep any correspondence from them for at least a couple of years .. although I suspect they will honour what they have said.. as Silverfox has already mentioned.. the FCA appear to be keeping an eye on the Pay Day Loans, I doubt they will provide ammunition to have them closed down :)

Have we helped you ...?         Please Donate button to the Consumer Action Group


Uploading documents to CAG ** Instructions **


Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first


1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -


2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read





2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS




Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



Share this post

Link to post
Share on other sites

I would think that's enough to bat away any DCA that might get their grubby mits on it.





Share this post

Link to post
Share on other sites

Evening all,


Just a quick update on this thread - Loan extinguished and entry on CRA removed :madgrin:

Wonga have also confirmed that mum wouldn't have passed new affordability checks and have wiped debt and removed CRA entry. - Never originally received email in Oct as loan had been sold on to DCA


Think it's worth complaining to any PDL companies if you think you wouldn't have met lending criteria - we took the chance and it paid off

Share this post

Link to post
Share on other sites



And complain to the fca when they refuse.


Other things to look for include unlawful admin fees etc








The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...