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    • I think I know the answer , but We booked our dog into boarding kennels for our holiday , starting Tuesday 16 Unfortunately about 2 weeks ago the dog picked up a parasite called giardia .this causes soft stools etc . The vet gave us the treatment and said the dog “should “ be ok in time for the boarding .A side effect of the treatment is that the dog has still has soft stools , similar the those when the parasite is present We messaged the kennel Friday , explaining the situation , also topping up the final payment , It appears the kennel did not receive the message , so we spoke yesterday ( Monday ) They were unsure as to whether the dog should be accepted . over night they massaged us and cancelled the booking , we do have a plan “B” this involves our daughter moving  back home for a week . Their T&Cs are quite tight , regarding cancelation by the client , But in this case they cancelled , have I got a hope of getting a refund , less , say , a admin charge , over £300 fees have been paid for 10 days boarding We do have "Pet Plan" Insurance Extract from T&Cs     “You agree that if you do not arrive on the start date of your booking, you will be liable for the full payment per day. You agree that should you return from holiday early and decide to collect your dog before the end of your booking, you will not be entitled to any refund of payment. In the unlikely event of illness or other circumstances resulting in a reduced stay with us, the total booking fee is still due and you will not be entitled to a refund or part refund. You agree that if you cancel giving less than 14 days notice the total fee is due. You agree that if you cancel your booking you will lose your full deposit. If you bring less dogs than are booked, you are still responsible for the balance due. “
    • The SD is dead, when  I applied to have it set aside a copy was sent to by the court to Credit Agricole the debt owner,  it was part of my appeal that Credil Limits were not authorised to make the application. Credit Limits then withdrew the application. As far as I am aware Credit Agricole did not respond. Creditl Limits came back to me ignoring the grounds of appeal see letter 15/4. They refer to statute barred, the loan was for double glazing it was not part of the mortgage so I still contend that the 5 year rule applies.   I did not contest the original French court order but before the hearing  I wrote to Credit Agricole offering to pay over a long period of time as the home in France was about to be repossessed by the mortgage bank (and it was). Credit Agricole did not reply to my letters. The original judgement had the following 'Since immediate enforcement is not a necessity, it shall not be ordered.'   See compliments slip below purported to be from Credit Agricole, undated and unsigned, this is probably in response to my appeal when I said that I had nothing from Credit Agricole suggesting that CLI were agents. I am not convinced that this is genuine, CLI have had plenty of opportunity to produce this since they were 'appointed'  in 2018!   Can CLI represent Credit Agricole here in the UK as they are debt collectors and as far as I can see are  not registered with the FSA?   Thanks again   comps.pdf letter.pdf
    • thanks fk and bank fodder, yes I know been here awhile I just needed bit advice, seems this company have a habit of taking peoples money!   I can not record phone calls so will go bank ty xx
    • https://www.identityreport.co.uk/   https://uk.trustpilot.com/review/identityreport.co.uk   Bite them hard Sandy... ^_^
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carolinerae5299

Help required in reclaiming insurance from BAYV

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Yes I complained to them,

 

 

there is an FSCS compensation thing but I think I did mix them up,

 

 

thank you for your help,

 

 

I saw some addresses on here for them but that was from back in 2010 and with Yes Car Credit no longer in business

 

 

I have seen a few people have tried to contact them with no luck.

 

 

I can only try. again Thanks

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Just an update on this,

It is currently with the ombudsman.

 

 

I am awaiting a response, although I am not hopeful in getting anywhere with this.

 

 

they are claiming that because I sent an item back 2weeks into an agreement that I happily claimed off the insurance

and enjoyed the privelige (this is actually what they said in so many words).

 

 

I also still owe them about £200 so now they are ringing me every week at least once to ask if I want anything else (I never would not even if they paid me).

 

 

I find this strange as I have a complaint with the ombudsman.

 

 

I also found it odd that although I have made the complaint I got a response from them send to my home address

stating that if I was not happy I could complain to the ombudsman within 6 months of the date of the letter

even though the letter claimed it was a response to the ombudsman claim. which completley confused me.

 

 

this is where it currently is like I said I am not in any way hopeful.

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Ok well I had a response from the ombudsmen basically saying that there is nothing they can do. not really sure where to go from here. buy as you view lied in alot of there responses, even going as far as claiming all goods and forms are signed for and double checked to make usre they are selling stuff right infront of an accounts manager by the customer. I haven't met an accounts manager ever. could I now take them to a small claims court or would it be just anther waste of time?

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