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B&Q Kitchens problems compensation


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Hi, I'm new to this.

 

 

I searched last night to see if other people had problems with B&Q service, quality etc.

 

 

I ordered a kitchen in July 2014 and the final sorting of the problems, delivery, breakages, wrong parts, overordering

and the worst of all mistakes in the design, occurred 2 weeks ago.

 

 

I wrote a letter of complaint back in November and I'm told there's a placatory offer in the post.

 

 

Unsure if it's a voucher or a refund at this stage.

 

 

The amount is less than I'd hoped for as I wanted to rent my place out for the Ryder cup which never happened.

 

 

I'm thinking of talking them to court and wonder if anybody has success stories in doing this?

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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how do I get there?

 

You are already here :lol: It was purely an administrative move but it puts your thread title in a different forum where those who will be able to help will look in on you, soon as they can.

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I wrote a letter of complaint back in November and I'm told there's a placatory offer in the post.

 

 

Is this what they actually said to you.. "placatory" offer ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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IMHO, I would be making a list of all the time wasted - cost of eating out if you couldn't use the kitchen to cook in - especially over the Christmas period if you had guests. Then see what this "offer" is.

 

I would not be happy to have a voucher from them, I would want cash compensation.

 

But see what they have sent and also wait on others to comment.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Used to work for B&Q, might be worth sending a complaint to the head office of the parent company Kingfisher if B&Q aren't doing much about it. Kingfisher are very strict on the way B&Q does business.

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  • 2 weeks later...
If you want to sue for not being able to rent out during the Ryder cup then I wish you the best of luck!

 

Yes, this is irony.

 

It depends. One can claim (in contract) for losses that are "reasonably foreseeable" and that "flow naturally from the breach".

 

There is a world of difference between "I wanted my kitchen done, incidentally I couldn't use it for the Ryder cup" and "when I placed the order I made it clear I needed it done by as I told them it needed to be done so that I could rent it out for the Ryder cup"

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