Delay in getting default removed

[Ferru123]

Last year, I contacted Lloyds Bank about a couple of defaults which are still showing on my credit file,

but which I felt should had been entered years before they were

(and which should have by now disappeared as a result).

 

In December last year, Lloyds wrote back to me to tell me that:

 

'The accounts should have been defaulted in October 2004

and I have contacted the relevant department to ensure your credit file reflects this

and that the information recorded is accurate'.

 

Imagine my surprise, then, when I obtained my credit file in February and discovered the information hadn't been amended!

 

I contacted Equifax to challenge the incorrect info, quoting the letter sent to me in December.

I didn't expect Lloyds to take my word that the information was wrong,

but I hoped that they'd trust their own customer service department!

 

 

Sadly, it was not to be. Equifax told me that Lloyds had said I would need to speak with their customer services department.

 

I've since spoken to customer services, who told me (a month ago), that my account was in the process of being returned from 1st Credit Ltd

(even though they'd emailed me on 26th Jan to say that 'Your account has now been returned to Lloyds').

 

 

She said that she couldn't simply arrange for Experian and Equifax to be instructed to amend my credit file

- apparently, there were procedures that needed to be followed that took time,

and my account would need to be returned from 1st Credit Ltd in the first instance.

 

The other day, I contacted my case handler again, but she told me that my case was still in progress,

but couldn't give me a timescale as to when it would finally be resolved.

 

My question to the forum is this:

 

Do banks need to follow procedures lasting weeks or months to return a debt to the bank's management

and to have a credit file amended, or are they messing me about?

 

Thanks

 

Jeff

[citizenB]

They are messing you around. You need to cease talking to these people on the telephone and make a formal complaint - in writing, to their Head/Registered office.

 

Send the letter by recorded or special delivery and insist they resolve this immediately.

[dx100uk]

and if the default was wrong then seek compo for the months it should not have been showing

 

 

dx

[Ferru123]

Thanks guys.

 

How much compensation would I be looking at for the bank's mistake (bearing in mind that I was turned down for a job with a bank last summer because of my credit history, and would have been accepted had Lloyds defaulted me in 2004 when they were supposed to have done)?

 

Jeff

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?420961-Richard-Durkin-wins-Supreme-Court-appeal---beware-lenders

 

It might be worth you having a read of the link above. Also, please don't do anything until others have popped in to advise.

 

You will need to prove any losses you might have incurred so if you have proof of being denied employment because of the default or other credit then you should start keeping a file.

 

Take screenshots of your credit file, etc.