Arnold Clark cruise control missing Ford Focus mk3 ** Resolved **

[M005h]

I bought a Ford Focus from Arnold Clark. On the website it said it had cruise control and speed limiter fitted. When I took it a quick test drive I said to the salesman "it does have cruise control doesn't it?" And he said yes. When I drove the car home I couldn't find the cruise control so checked the manual and phoned the salesman to tell him. I had to take the car back the next day for him to check and he confirmed it didn't. I asked for it to be fitted with a new steering wheel with the cruise control buttons. Salesman called a non Arnold Clark ford dealer to check but ford can not do this without voiding the warranty. I called a ford dealer myself and was told the same. Can anyone give me advice on what options I have? Cruise control was one of the main reasons I chose this one. I've to go back tomorrow to speak to the manager as he was off work when I went back before. The car is 1 year old. Any advice would be appreciated.

[GrumpyToSayTheLeast]

How about a refund and go and buy a different car. Its clearly not as advertised.

What sort of advice are you after? Its probably far to costly if not impossible to retrofit fords cruise control to the car so thats a non starter.

[renegadeimp]

You were missold the car, so you can take it back for a refund. Dont let them fob you off.

[M005h]

Thanks for the reply. If I'm entitled to ask the trader to replace the goods at their expense does this mean that I should ask for an upgraded model with cruise and speed limiter? Or should I ask for a reduction in the price. I do not really want to ask for a refund as I need a car for work at the moment

[renegadeimp]

They are only obliged to give a refund. If you want an upgraded model, you will have to foot the difference in price. As its a car dealer, theyre always open to negotiation. Especially if you can pay in cash or upfront.

[M005h]

Thanks. I'm wondering if having it retro fitted and Arnold Clark covering the remaining 2 year ford waranty would be an option

[Conniff]

The whole idea of a test drive is so you can 'test' it. Why didn't you try the cruise control on the test drive? You would have noticed then that it wasn't fitted.

 

You have two choices, take it back for a refund and get a car with cruise control or put up with it.

 

It used to be a case that all cars of a specific model were identical except for the fitting of some extras which meant the same wiring loom etc. But not very often now so a retro fit of cruise control is very unlikely to be financially viable.

[GrumpyToSayTheLeast]

Why would Arnold Clarke cover the warranty?

[M005h]

thought I would let you know the outcome. Offered my money back, choice of a different car with a bit of money off within reason obviously but ended up keeping the one I have and and taking a cheque for a few hundred quid.

[Conniff]

Good for you. As long as you are satisfied, (cruise is only good on dual/motorways).

 

Remember next time you go and look at a car, take a nice long drive to include all types of road, even if you have to put fuel in, and check everything. Take a CD with you so you can check that.

Any respectable seller will let you sit there and play.

 

I'll mark your thread as resolved.