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    • The second one?  The first one they haven't collected it is still sitting here waiting for Hermes to pick it up.    The second they didn't offer a returns label yet, to be honest they have done nothing with it.    If I stick with the same model around £320 ish at the moment, if I change to the Dewalt (amazon don't sell it) £500 ish but it is a completely different model and better.    However in either instance I have to be given cash to put towards it not amazon vouchers.
    • you don't need legalise at all.   100's of suitable no paperwork/holding defence example here already  use our std format    why didn't you chase the SAR to vanquis? they only had 30days? you ideally need to findout where this phantom payment came from, cause if its not by you or fake/mistake on their system, you could nail the case shut by filing our SB defence.   but you've had a month to do all this and wasted it...
    • Why haven't you return this one? And how much would it cost to buy one elsewhere?
    • Sorry, I thought I had read what I needed, and just needed to submit the final part to dispute it. I now know different.   For my defence all I can think to say  ( I don't understand all these laws/terminology) is ;    I vaguely recall having dealings with Vanquis some 8 years ago, and cannot recall the specific details of accounts or agreements which the claimant refers to - I sought further details via a CPR13;14 and CCA request. Whilst I received a letter of acknowledgement no further details were forward to myself. Without such evidence I deny any breach of agreement and/or any money owed to the claimant. A SAR has been sent to Vanquis for further clarity on any old debt I may have with them.   Thank you again for your time. I have made sure I have all evening/morning to go over everything I need to.
    • The item is from amazon - https://www.amazon.co.uk/gp/product/B07RWCCT7P   The original order was placed on the 8 March 2021, this order was cancelled as there was a technical issue with its despatch.   A replacement order was created 27 March 2021, this arrived damaged on the aluminium table top.  A replacement item was ordered, this was placed on 8 April 2021. This also arrived damaged in a similar way, the item has not been returned.     Amazon still get confused with the first order as they keep stating for me to send it back (courier hasn't been to pick it up yet). As I contact them and ask them to resolve the situation all they do on chat is tell me to send it back to the. They advise they will escalate it to another department but as with today the latest reply was please use the label to return the item for a refund.    Yet I have repeatedly stated in the chat this doesn't concern the original item which you have not collected yet, but the replacement. Which they state they will escalate. I just seem to go round in circles.    The item was purchased at the time for £272.00   It was paid entirely in vouchers.    They tell me that I can buy it again from another seller but I can't go elsewhere as it is in vouchers.     I did attempt to contact Bosch and explain the situation, they did state they should be able to collect it and replace the top.  However, they haven't come back to me, I did chase them today but no response as yet.    To be honest I am frustrated and at this stage the effort and time I have spent I would prefer to get my money back (as cash) and go buy a Dewalt one!   What is more frustrating is that Amazon (trying to be the most customer focused company as they keep telling me) are abysmal at handling anything other than the support from the idiots on the chat/phone.  There is no formal complaints process to escalate the issue.    How best should I approach this?  
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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I recently contacted Wonga to ask for my loan history, when I spoke to them tthey told me that some payments sent by my debt management company had been added onto the account after the debt had been written off, and they would return these payments to me. I thought this was a bit strange as the payments had been sent about a year before the write off. I proceeded to send them my bank statement so they could verify my bank details and return the payments.

 

The next day I recieved a call from them and they said the payments had in fact been added before the debt write off and they wouldn't be returning any payments. I recieved the loan history that I asked for before this, and the statement for the account with the write off cleary shows £0.00 payements recieved, and the payments from my dmp being added after the write off, putting the account in credit, although the date of the payments is the date they were sent not the date they were added onto the account.

 

I think this may be some funny accounting.

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