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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NCB reset to zero by insurer

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I have unusual problem with my previous insurer.



Back in June 2013 i renewed my insurance with MoreThan.

And then after few months I declared SORN on my car and cancelled direct debit on car insurance.



Since then I was not driving.



today I called them about getting my NCB proof since I want to get back on the road.



What they told me after I explained what happened is that since I haven't told them about SORN on my car

is they resetting my NCB from 8 years to 0.

Can they do that?



I never claimed and even without that extra year I cancelled,

my previous NCB is still less than 24 months (June 2013).



Can I get them to provide me with NCB certificate dated before I started that new policy?



How do I stand from the legal point of view.



Thanks a lot for all the answers


Edit: I forgot to mention that I do not owe them any money. I specifically asked about that and they confirmed.

Edited by Luk4shO
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Yes, I can understand that they dont have to accept NCB.



But I want them to provide me with my previous NCB proof.



The one which ended in June 2013, before that new policy started.



I want that for my new insurer since it's less than 24 months old.



Surely, they cannot reset my previous years because I didnt told them about SORN on my car

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Was there any clause in the policy which made it a condition you had to inform Morethan about the SORN. This would be unusual


Suggest a written complaint to Morethan, explaining the situation and saying that they were your last Insurers, so you require them to issue a letter stating the no claim discount years at the time the policy was last live.


I can't see why they could not do this for you and you then use this with a letter of explanation about the gap in Insurance to your new Insurers.

We could do with some help from you.



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