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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Inconvenience and trouble caused by AA


Prash
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Just to join you. Here is my incident

Hi I called the AA as there was smoke coming from the engine (Coming from a non-mechanical background, I used the word engine, because to me everything under the car bonnet is the engine, hence I used the word engine.) and it was making noise. AA patrol attended my vehicle promptly on my driveway and assessed the vehicle.

 

AA patrol switched on the car engine and said that the alternator needed to be replaced, which was all fine up to this point and I expected him to tow my car to the garage; however, he decided to remove the alternator belt with a metal rod. He asked me to switch on the car while holding the metal rod, at which point the force from the engine physically moved his hand and engine. He kept on repeating same thing 2 to 3 times. (asked me to switching on and off the engine). At this point car almost stopped responding to start button and lost all electric power supply including lights on dashboard.

 

He ended up taking the belt off forcefully with metal rod and said the car should now start and you can drive; AA patrol said he would follow me to the garage. Unfortunately, the car never got started and he mentioned that there could be battery problem as it is not connect to alternator. He tried a couple of different ways to start the car, using two different batteries and he continued to try different ways of getting it working again.

 

The car never got started; after all unsuccessful attempts; he informed me that car wouldn’t start and it needed towing to the garage. We dropped the car at the garage. Garage phoned me and said even after changing the belt and alternator on the car, the car would not start. The mechanic told me the engine is dead and nothing can be done about this.

I was very concerned that a relatively minor repair to the alternator has ended up in such a major problem to the whole car.

 

Complaint AA they got back to me and said

1) These symptoms suggest there was a more significant fault with your engine than just a failed alternator

2) It does appear our patrol did misdiagnose the underlying fault at the roadside

3) Running your engine without the auxiliary belt would not cause your engine to seize

 

I am not a mechanic, but logically I think he should have dropped the car to the garage, because there is no other way to repair the car on the spot and I never expected him to change alternator on my driveway either! The car should have gone straight to the garage with this fault, and to try and fix this at the roadside appears irresponsible in my opinion.

 

Car was checked by garage just before AA patrol and gave me quotation to repair it and it was just alternator and break pad! So I know there was no problem with the engine.

 

AA never misdiagnosed the problem in fact he diagnosed correctly; he also mentioned that “I have never seen such a clean engine without any leak” as soon as he finished his brief check.

 

In last comments they mentioned that running the engine without the auxiliary belt would not cause the engine to seize; there is no issue with running the engine without the auxiliary belt, as the engine never switched on after he used force to damage the engine and he knows that himself after changing all different batteries!

 

I had to tow my car back from garage and my car is now not working and lying on my driveway. The inconvenience and trouble caused by your unprofessional and unskilled patrol has made my life dreadful.

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Hello and Welcome Prash,

 

I have started a new thread for you.

 

Regards,

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Help keep it up and active, helping people like you.

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you are right and i understand driving car without belt would not cause damage but never got to a stage where i can drive my car ; engine stopped responding while he was trying to remove belt with metal rod and it never switched on after that. never got opportunity to drive my car without belt!

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So what EXACTLY is the fault with your engine ?. It appears to me ( as a qualified mechanic ), that the alternator was possibly burnt out and that the AA Patrol was attempting to remove the drive belt so that you could drive the car to the garage. Obviously, because the alternator was faulty, the battery would be flat. The Patrol has fitted another battery in order for you to start the car. The fact that the car would not start implies another fault. Why didn't the garage try and start your car BEFORE fitting a new alternator and drive belt ?. I think that you are unfairly blaming the AA, and need to question your garage with regard to THEIR actions in relation to your car.

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May be way off the mark hear but you describe the issue as you had been told you needed a new alternator, could not get it done straight away so continued using the car. A few days later you turn the car on and smoke starts coming from under the bonnet from the region of the of the alternstor. AA come out and attempt to remove the belt so you can start the car but after removing the belt the car will not start.

 

I am assuming therefore that the new symptom is the engine turns over but does not fire up. If this is the case I would almost be willing to put money on the following. Your alternator was failing and finally seized whilst the engine was running causing the belt to start slipping on the alternator pulley (cause of smoke) the belt then stuck to the pulley causing the belt to jam the crank pulley whilst the engine was running so bye bye cambelt amd valves.

 

As for changing an alternator on the driveway, can be done and is in fact one of the easiest things to do on a modern car, subject to the car being in a good well maintained condition it should take about 10 minutes tops to change out an alternator. 1 multiplug and 2-3 bolts to undo new one in refit belt plug in multiplug and off you go.

 

First thing I would ask the garage to do is check the cambelt and timing as I suspect you will find the timing is now off. unfortunately unless you are exceptionally lucky (or own a non interference engine like the old fiat punto) the belt also causes the valves in the cylinder head to hit the pistons requiring a major rebuild of the engine £600 plus depending on the model.

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Angrycrow, if the alternator drive belt stuck to the crank pulley, the torque on the pulley would snap the drive belt. The only way that the timing belt could be affected, is when the alternator drive belt is shredded and parts of the belt get behind the crank pulley. Regarding an alternator replacement, yes on some cars it's quite straight forward, but on others it can take about an hour and a half to do. These are still capable of being done, but would you want to do it in the rain or cold on your driveway ?. Remember, the AA is emergency breakdown assistance, not a mobile repair mechanic service. The AA Patrol did what he could under the circumstances. Let's wait and see what the OP tells us what's exactly wrong with his engine. By the way, the Fiat Punto engine is an interference engine and it will bend the valves if the timing belt fails, I've done one very recently. Most engines are interference nowadays, and you'd have to go back to a Ford Sierra or Vauxhall Cavalier for examples of a 'safe' engine.

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Angrycrow,

I should have got it repaired but I price difference between two garages was around £140(I phoned few other garage as soon as I got quotation from first garage to get best price).

 

Distance from my home to first garage less than 600 yards (where I got first quotation) and distance to other where I intended to repair my car was 6.5 miles.

 

So Phoned AA and mentioned all symptoms; he agreed that problem with alternator. I also asked him if it is safe to drive but he decided to other things as I mentioned previously.

 

I drove my car less 600 yards after first quotation and never drove after.

 

This is what he did; he put the metal rod between the belt and pulley and asked me to switch on the car. I switched on the car but he couldn't handle the force from the engine and the metal rod slipped (at this point car engine is still on).

Then he asked me to switch off the engine.

 

He repeated exactly the same thing again (at this point car engine is on and he asked me to switch it off). The third time he asked me and the engine switched on and ran for a while, then stopped suddenly and I think the metal road stuck somewhere in between. The belt is still there at this point, but the engine stopped responding after this. Somehow, he managed to get the belt out in one piece.

 

No, he didn’t use any of this thing you mentioned (1 multiplug and 2-3 bolts to undo new one in refit belt plug in multiplug and off you go), just one metal road!!!!! And he spent at least 50-60 minutes to take the belt off.

Garage replied with comments

“This car was towed into the garage as a non runner, with a broken alternator and blown main power fuse.

 

When fitting the alternator belt we discovered that the bottom crank bolt was loose. We checked the timing belt was intact and tightened the bolt. there was no key way on the pulley.

 

We then tried turning the engine by hand and found that it was locked solid.

 

Suspect internal engine damage”

 

You are right; I was driving a very economical car Renault Megan 1.5 Diesel; not sure what to expect now.I could have checked with another garage but the journey each way will cost me £50 to have the car towed, so £100 in total to take it to any garage if it cannot be fixed there.

 

I expected AA patrol to come and have a look at my car but they never bothered.

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This is all very strange !. Why did the garage tighten the crank pulley bolt without first fitting a new woodruff key - that doesn't make sense. Secondly, they say that the timing belt was o/k. Therefore the AA Patrol could not have damaged this. Not quite sure what the Patrol was doing in your engine, but it would have been easier to just cut the alternator drive belt with a Stanley knife as it almost certainly needed a new belt anyway. Can't understand how the engine was running one minute, and was then locked solid the next. More to this than meets the eye, and I still think that you're blaming the AA man ( unfairly ) until it is established EXACTLY what the fault is with the engine. The main fuse would blow if you tried to start the engine if it was seized ( caused by excessive Amp draw by the starter motor ).

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PS : I think you're being a little harsh when you say that the car should have been repaired by " a professional mechanic ", as most of the AA Patrols are highly qualified and have usually come from main dealerships. I've been in the motor trade for over 40 years, so I've met quite a lot of them. Some of them I would employ tomorrow without question.

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Alternators work on a three phase principal. Sometimes, the electrical windings in one phase fails and you will get a smell of burning and smoke from the alternator. One solution is to cut the drive belt so that the alternator is not rotating. You can then drive the car a short distance ( this depends on the state of charge of your battery ). As your's was flat, the AA Patrol fitted a fully charged replacement. You said that your car is a Renault Megane 1500 diesel ?. Despite what angrycrow would have you believe, the removal and replacement time for an alternator on this vehicle ( according to Autodata ) is 2 hours and 10 minutes.

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Thanks for your reply and research. If this is how you remove belt! He didn't do any of these!

 

please have a look at few youtube video; i cant post it here because of this msg (to be able to post links or images your post count must be 10 or greater. You currently have 5 posts.)

 

Key word i used; changes alternator belt

 

As you mentioned as per Auto date it is 2 hours and 10 minutes to REMOVE and REPLACE the alternator and I also agree with Angrycrow, it may be little quicker; depend how confident and experienced you are( as seen on videos). Now, I don’t know how to calculate time to just to REMOVE BELT ONLY NOT ALTERNATOR!

 

After watching at all these expert videos, I am pretty sure he never followed any of these steps. On top of that, all these people took belt off while engine is off but he asked me to switch on the engine!!!!

 

This is what you call experience expert advice as you mentioned just cut the belt very simple; I could have done it for him.

 

In regards to changing alternator by garage; because this is what AA told/instructed garage when we dropped the car at garage!

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Angrycrow' date=' if the alternator drive belt stuck to the crank pulley, the torque on the pulley would snap the drive belt. The only way that the timing belt could be affected, is when the alternator drive belt is shredded and parts of the belt get behind the crank pulley. Regarding an alternator replacement, yes on some cars it's quite straight forward, but on others it can take about an hour and a half to do. These are still capable of being done, but would you want to do it in the rain or cold on your driveway ?. Remember, the AA is emergency breakdown assistance, not a mobile repair mechanic service. The AA Patrol did what he could under the circumstances. Let's wait and see what the OP tells us what's exactly wrong with his engine. By the way, the Fiat Punto engine is an interference engine and it will bend the valves if the timing belt fails, I've done one very recently. Most engines are interference nowadays, and you'd have to go back to a Ford Sierra or Vauxhall Cavalier for examples of a 'safe' engine.[/quote']

 

Not wishing to pick a fight as that will not help the OP but the Fiat punto 1.2 8v engine used until at least 2006 is a non interference engine and does not normally damage the values if the cambelt lets go. I accept the 1.2 16v engines are interference and do damage valves if the cambelt fails.

 

I also note that you suggest the garage should have replaced the woodruff key on the Renualt 1.5 dci engine. These engines do not have a woodruff key which is why the torque of the crank bolt is so critical. My money is still on the crank pulley having slipped at some point causing the timing to go but we will wait for the OP to confirm what the garage diagnose about the seized engine.

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I accept what you say about the crank not having a Woodruff key, I've never done one, but I had it in the back of my mind that it may be the cam pulleys that didn't have one. I'm still baffled though, why a garage would fit a new alternator and then tell the owner to tow the car away. They should have made sure that the car was running before fitting the alternator.

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Renault megan 1.5 diesel he said

 

 

I see it now, must be there half a dozen times. peep.gif

 

 

It is correct about the woodruff key, there is a keyway in the crankshaft but typical of French cars, it would cost 2p to make a keyway in the crankshaft pulley so they declined.

 

 

First thing me thinks is how did the crankshaft pulley bolt become lose and for how long has it been that way. Removing the auxiliary drive belt in the manner described won't have had any affect on the crankshaft pulley.

 

 

Now, I don’t know how to calculate time to just to REMOVE BELT ONLY NOT ALTERNATOR!

Remove and Install, 30 minutes.

 

 

I'm not seeing any connection with what the AA did and the engine seizing.

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