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How to ask for help reducing payments

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Hi, I need some advice.


I have a credit card with Capital One which has reached its limit due to my card being stolen by someone in my family

and used to make various online purchases which took me to my card limit of about £1500

- I did not find out about this until too late and I cannot possibly press charges against the thief as he is a family member.



I agreed with Capital One that the best way around this would be to accept the charges and pay them myself,

coming to a civil agreement with the man in question as a criminal charge would be completely fruitless as he is now in prison for something else.


The problem this has left me with is managing my monthly repayments which are now in excess of £40 a month

and I have already missed one payment so I am afraid that my debt is spiralling out of control.



I know that I need to contact Capital One to agree..


.. but I really do not know what to say to them, or how they will respond, as it is essentially my own fault that this has happened. :???:


Advice would be much appreciated.

Thank you for your time.

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I am a little surprised that you did not advise the police of this fraud - even if it is a family member and they are in prison for something else.


I am sure Capone were over the moon that you decided to accept responsibility for this :(


IMHO you need to send the letter from the link below and ask them to accept pro rata or token payments. You will need to sort out a budget sheet. I have attached one below for you, or you can speak to National Debtline and ask them to help you prepare one.


Link to National Debtline - I think they also have a free telephone number, you will have to look for that on their website.



Letter asking creditor to accept pro rata payments



or Letter asking creditor to accept token payments of £1.00




Budget sheet


Ellens Budget Sheet.xls

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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pers I'd get a crime number.



is it all down to him/her?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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