Jump to content


Boots opticians and mis sold specs


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2388 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My wife felt her glasses that she uses for driving were not as sharp as they used to be and called Boots to make an appointment.

 

Off she trotted for an eye test. They told her that she needed new glasses for reading, but she told them she was happy with her reading and just wanted her distance vision correcting. They then tried to sell her varifocals, but once again, my wife reiterated she just wanted her distance vison correcting for driving. When she told the optician that her eye consultant told her not to have them due to a slight issue with a cataract, she was answered with a "pfffft', and a shrug of shoulders, the inference being that that was a ridiculous thing to say.

 

Anyway, she chose some frames and I was present when paying for them when the manager said;"You'll really notice the difference with these specs..."

 

When she collected her new glasses, once in the car she did a side by side test with her old glasses to find that they were no better, and possibly worse. She stuck with them for a couple of days, but repeatedly found no improvement.

 

I then took them back to the shop for a refund only to be refused and told" nobody forced your wife to buy them".

 

I left them on the counter and after several failed attempts managed to get hold of the regional manager who repeated the, "nobody forced...", mantra. I was having a measured conversation with her when she said, "We are going round in circles here" and put the phone down on me!

 

My point at this stage was that my wife had been mis sold the specs as apart from her reading requirement, her long distance vision prescription had changed by the smallest amount measurable. After a small amount of googling, it became clear that many opticians would not prescribe new glasses for such a small change as the difference would be unnoticed by the wearer.

 

At no point was my wife asked if she wanted new glasses when there would be no no percetible difference. She already had 2 pairs of glasses which the opticians were aware of, having checked their strength on a machine in the shop.

 

It became apparent at this point as well that the store wasn't even a proper Boots Opticians but merely a franchise.

 

I escalated this to Big Boots in Nottingham and went through customer service levels until I got to the team leader of the Opticians team. She was rude, patronising and completely obstructive. She was talking to my wife as she refused to listen what I had to say, dismissing my points with "You weren't in the room."

 

She constantly tried to trip my wife up on her statements to try and discredit her point. In the end she said,"Nobody told your wife her prescription hadn't changed, she bought the glasses anyway". She seemed to think that was her winning point and would not take on board that proved the specs had been mis sold as it was clear to the optician, if not my wife, that that was the case, and clearly didn't need them from a practical point of view. I spoke to this harridan again (Customer Services shouting? Epic fail!) who just point blank refused to do anything about the £150 wasted and refused to tell me the name of her superior. She also told me that as we had used a franchise it was them I should deal with and not Boots.

 

Utterly gobsmacked with their attitude. Am I being unreasonable in wanting a refund? Can't believe Boots are behaving this way, totally bizarre.

Link to post
Share on other sites

IMHO, I suggest you cease all telephone contact and start making a formal complaint to their Head office !

 

This is the 2nd complaint we have over the last couple of days regarding Boots and their "Franchise" opticians.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Send recorded delivery

If no joy issue a letter before action

Then use small claims court to get the money back.

 

Advise you to post a draft letter here so people can issue feedback. Knock out personal details though

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...