@CurrysPCWorldUK cover plan rip off

[leetatam]

back in 2007 i purchased 3 computers all from pc world and all having the top pc performance package

 

ive had the computers ever since then and the 2 advents which i purchased within a few months of each other have now both got issues

 

blue screening and crash dumping memory the card readers dont function and one dvd player is not working

 

several times over the years one machine in particular has been sent back for the same repair

 

a few weeks ago i went into the store to book a repair at my place of work

only to be told they do not do that cover anymore ?

 

i asked for an in house repair

 

i then went back to work got the machine and took it into the shop at marsh mills plymouth

 

i was told that i would have to book it in for the repair

 

it would need to be sent off for repair ?

 

i was told it would take no longer than 7 days

 

i booked it in with pc world to get done

 

i went into pc world 3 days later to still find the computer in the shop ?

 

after 5 days i got the customer support on the phone asking what is wrong with the machine

 

 

 

i explained the same as the notes that were left with the machine when i booked it in ?

 

the dvd drive work when it wanted ?

 

the card reader did not work at all ?

 

the fan was going flat out all the time

 

the machine was really noisey

 

ok she said ill make sure the technician knows all the faults when he works on the machine

 

i replied today is thursday and its due back saturday

 

no worries it will be done

 

then i had the technician on the phone asking what i wanted to be saved off the machine

 

i replied everything

 

he told me that if i wanted to save the data and photos ect i would have to purchase one of there memory devices at the cost of £60

i said no way ill send one in to the shop to be passed on to you

 

i went into the shop with my brand new 64GB memory stick

 

the man went to the computer to book the memory stick in

 

then came back to tell me they wont be needing it now

 

ideal i said

 

not really they have done a factory re set and lost all of the data on the tower ?

 

i left the shop as i was shocked and stunned

 

well i got the machine back 5 days later

with a letter to say that the card reader had been replaced and a cable was defective and it had a corrupt version of windows ?

 

well i took the machine home to plug it in

only to find that the card reader still wont work as it has no drivers

 

the machine is beyond factory settings its bare

so i took the machine back into the store as i am not happy with this at all

 

if i had as there agreement says an on site technician i would never have let the machine be wiped clean

these people are total jokers

if they do not want to honour my warranty where do i stand

 

any help would be great

many thanks

lee