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nellyj99

Open ceiling foreign body and liquid fall

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Visited a retail store today used toilet facilties. See pictures.

 

When you got to go you got to go.

 

Spend 90 minutes in store getting accident form recorded as 'water and foreign body has fallen from hole in ceiling hit him on head'.

 

Action taken toilet closed.

 

Environmental officer was phoned and has closed the toilet until tiles repaired stores retail risk and complience team have been in touch.

 

No first aider was offered.

 

While complaining manager threatened to phone police for harrasment until I phoned head office.

 

Accident happened at midday, environment officer has confirmed fault with tiles was reported three hours later. When he arrive the sanitary bin had been removed and also the company were unable to provide water test logs.

 

Stores defence we checked the toilets an hour before the tiles must have been stolen by customer.

 

Where do I stand???

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Hello there, I'm pleased you're OK.

 

What sort of outcome are you looking for please, Nelly?

 

HB


Illegitimi non carborundum

 

 

 

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I have concussion although we don't know what the liquid is so going to have bloods repeated daily and also an apology

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I have concussion although we don't know what the liquid is so going to have bloods repeated daily and also an apology

 

Oh dear, did you have to go to A&E?

 

HB


Illegitimi non carborundum

 

 

 

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Yes as advised by the environmental officer from local authority in all fairness ii rung general council and he was there within the hour.

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Which store was this ?


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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Nelly, it might be worth taking this onto paper and off social media. Write directly to the chief exec, including copies of all evidence and communications so far and let their executive team deal with it. That was there's a proper, signed for, paper trail.


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I'm already onto this all communication had been recorded on phone. Social media been screeshotted. Legal department will contact in 7 days from yesterday.

 

Have sent formal letter before action

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Environmental officer sending me a report as I initiated the complaint to make them act

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What outcome am I looking at.

 

Daily mirror

 

And

 

South Wales evening post

 

Taking this on what of it was a child

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They advise they will be in touch within 7 days, I would have thought it might have been better to wait to see what they had to say. If not a satisfactory resolution or they don't get in touch, then would be the time to send a letter before action.

 

You seem to have been pretty quick off the starting line by sending one already !


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2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Nelly, when I asked what outcome you wanted in post #2, I thought you said that you wanted an apology?

 

HB


Illegitimi non carborundum

 

 

 

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They are refusing to speak to me about the incident and they are obliged to provide the information.

 

There response has been we don't have a duty to provide public toilets be great full that we do.

 

I spend all last night in hospital had emergency CT scan and on prochlorperazine.

 

They simply don't care.

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They advise they will be in touch within 7 days, I would have thought it might have been better to wait to see what they had to say. If not a satisfactory resolution or they don't get in touch, then would be the time to send a letter before action.

 

You seem to have been pretty quick off the starting line by sending one already !

 

 

They requested a formal letter from me however I added the letter before action title

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Then they'll likely say nothing, to apologise is to admit liability in their eyes.

 

To be honest, the whole what if it was a child/royal/elderly person is a bit cliche, concentrate on what did happen and your recovery, you've plenty of time to initiate legal action.


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I'm just so angry, social media has been powerful. 20 people have confirmed toilets been like that since December.

 

Shop manager implies I stole the tiles as toilet check an hour before was perfect yet they have no logs.

 

Side effects of medication prochlorperazine are horrific.

 

There happy sitting in there office chairs, I bet they would act quicker if it was there CEO.

 

I'm so glad the EHO served a closure notice. They have admitted it to the press as this has been picked up on social media and is being printed tomorrow.

 

I also feel violated they will speak to media but not me.

 

Legal action, Thats a long way off i agree however are they obliged to provide me their insurance details?

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Prochlorperazine is a phenothiazine drug. Most drugs in this category are used as anti-psychotics (neuroleptics).[2] Neuroleptic means "nerve seizing", and describes the semi-paralyzing effect these drugs have on the brain and nervous system. Stemetil is no longer being manufactured for sale in Canada as an anti-psychotic, but it is still available for treatment of nausea.

It is now relatively seldom used for the treatment of psychosis and the manic phase of bipolar disorder. It has a prominent antiemetic/antivertiginoic activity and is most often used for the (short-time) treatment of nausea and vomiting and vertigo as follows:

 

  1. To alleviate the symptoms of vertigo[3]
  2. As an antiemetic, particularly for nausea and vomiting caused by chemotherapy, radiation therapy and in the pre- and postoperative setting[4]
  3. In the UK, prochlorperazine maleate is available as Buccastem M in buccal form as an over-the-counter treatment for migraine.[5] In this indication it blocks the chemoreceptor trigger zone (CTZ) in the brain, which is responsible for causing severe nausea and vomiting. Its over the counter (OTC) use is strictly restricted to a maximum of 2 days, because of the potentially severe side effects of prochlorperazine, which mandate supervision by a health care provider.
  4. In the UK prochlorperazine maleate has been prescribed to alleviate the symptoms of labyrinthitis, which include not only nausea and vertigo, but spatial and temporal 'jerking' and distortion[6]

Source:http://en.wikipedia.org/wiki/Prochlorperazine

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If you're struggling with the side effects of prochlorperazine call your GP out of hours and ask for an alternative, it's an excellent anti-emetic but there are other treatments available for all of the symptoms you have in that list. It's used in over the counter migraine treatment (used it myself) but there are prescription only alternatives that might suit you better.


My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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This is now in the hands of a solicitor and I have been advised not to post anymore about this incident until proceedings are over

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Righto.. if you can, please update once all is resolved.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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