Jump to content


How do I get a refund from Boots opticians?


glasses123
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2206 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I purchased a pair of glasses from Boots opticians,

theses were unsatisfactory as i couldn't see through the reading part of the varifocal,

the optician made me a new pair but I still can't see through them.

 

 

I have written to Boots customer complaints for a full refund,

 

 

they say I cannot have one and my issue is with the franchise not with Boots.

 

 

I didn't know the optician was a franchise of Boots as the name Boost optician is over the shop door

and all my receipts have Boots opticians on them.

 

 

What can I do? and how can I get a refund?

 

 

I do not want to return to the shop as I feel they have been very unhelpful?

Link to post
Share on other sites

how did you pay?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I wrote to Boots Optician's customer service address.

I explained that to-ing and fro-ing with the branch meant

I had already been 2 months without glasses and asked upfront for quick refund.

 

Their reply ignored my refund request and directed me to resolve the issue directly with the branch (which is a franchise).

I called the service number on the letter, and a manager brusk gave me the same response.

 

I am now thinking of sending them the following letter, that I found on the Which website.

It won't let me enter the URL (post count) so I have pasted it below.

 

Would folks here agree that is the right direction to go in?

 

 

 

[Your address]

[Company/ supplier address]

Dear

[Reference: contract number]

 

On [date] I [bought/placed an order for] a [item], received it on [date].

I have discovered that the [item] has the following problem: [add details].

 

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.

 

As you are in breach of contract I am rejecting the [item] and request that you refund the sum paid to you of [price].

 

I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.

 

If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter,

I intend to issue a claim against you in the county court without further reference to you.

Yours faithfully,

 

[Your name here]

Link to post
Share on other sites

if you use that letter

 

add a header LETTER BEFORE ACTION

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

can you not do a chargeback on the card and simply return the useless spectacles to the shop

.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 5 months later...
 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...