How do I get a refund from Boots opticians?

[glasses123]

I purchased a pair of glasses from Boots opticians,

theses were unsatisfactory as i couldn't see through the reading part of the varifocal,

the optician made me a new pair but I still can't see through them.

 

 

I have written to Boots customer complaints for a full refund,

 

 

they say I cannot have one and my issue is with the franchise not with Boots.

 

 

I didn't know the optician was a franchise of Boots as the name Boost optician is over the shop door

and all my receipts have Boots opticians on them.

 

 

What can I do? and how can I get a refund?

 

 

I do not want to return to the shop as I feel they have been very unhelpful?

[dx100uk]

how did you pay?

 

 

dx

[glasses123]

how did you pay?

 

dx

 

Hi,unfortunately it was a debit card.

[glasses123]

I wrote to Boots Optician's customer service address.

I explained that to-ing and fro-ing with the branch meant

I had already been 2 months without glasses and asked upfront for quick refund.

 

Their reply ignored my refund request and directed me to resolve the issue directly with the branch (which is a franchise).

I called the service number on the letter, and a manager brusk gave me the same response.

 

I am now thinking of sending them the following letter, that I found on the Which website.

It won't let me enter the URL (post count) so I have pasted it below.

 

Would folks here agree that is the right direction to go in?

 

 

 

[Your address]

[Company/ supplier address]

Dear

[Reference: contract number]

 

On [date] I [bought/placed an order for] a [item], received it on [date].

I have discovered that the [item] has the following problem: [add details].

 

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.

 

As you are in breach of contract I am rejecting the [item] and request that you refund the sum paid to you of [price].

 

I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.

 

If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter,

I intend to issue a claim against you in the county court without further reference to you.

Yours faithfully,

 

[Your name here]

[SabreSheep]

if you use that letter

 

add a header LETTER BEFORE ACTION

[dx100uk]

can you not do a chargeback on the card and simply return the useless spectacles to the shop

.

 

 

dx

[glasses123]

I will look into the charge-back, thank you.

[samjohnson19]

you are usually covered by debit card under charge back rules, speak to the card provider to see if you can do a chargeback.