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BT fees and charges


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Hi, I wondered if any one could help me? I have phoned BT customer services about this matter to no avail and wanted to check if the amounts we are being charged are actually fair?

 

we have been struggling to afford our ever increasing BT phone and BT Internet bills each month and wanted to ask if the business can charge such amounts per month further increasing our financial hardship and ability to pay our bills

 

We currently pay by card using the BT customer account

 

The service we have is:

 

BT line rental which was £15.99 and now increased to £18.99. Shown on statement as line rental plus. Inc extra features apparently

 

Broadband and calls inc ultimate weekend calls and broadband, was £26 a month now showing as £27.65

 

Add on ultimate evening and weekend calls was 2.00 now 2.12

 

 

BT have advised line rental has gone up by a pound a month but because we pay by card, rather than paying the processing fee of 2.00 it is now charged within the line rental cost

 

In Nov as we paid late we were charged in Dec 12.00 for reconnection

reconne12.00 plus a 12.00 late payment fee

 

Our Feb bill include two late charges which app is for late payment Dec and Jan totalling £15

 

Two reconnection fees of 12, totalling 39.00

 

It's becoming stupid as I just can't get in front and the charges, increase because don't pay by direct debit fee is crippling us to the point were we will be late again unable to pay this month's bill in full in one go as just to high, any advise appretiated

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If you're not still under contract find another provider which can be a lot cheaper. I hate BT for their late payment charges but others don't charge them so shop around is all I can say

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