Jump to content


JaneJaneLane

Was RBS rude to do this?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1686 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hey everybody,

 

New poster here, I have been a lurker on here for a while now :-)

 

I am just wondering what other opinions are on this.

 

 

I contacted my bank RBS via their online complaints form 1 week ago.

I did not receive any kind of email verification from them to say that they had received my message,

the terms of their complaints procedure says that they will be in contact within 5 working days.

 

I have a disability and am unable to use the telephone because of it,

I explained this in the message,

I asked in webchat on Friday if they had received my message

but the person I chatted with said they had not received any thing,

but, she said that may be because it hadn't been 'logged' yet.

 

this evening I went back in again to ask if they had logged my complaint yet

and the person I chatted with said that he would get the complaints team to give me a ring,

so of course I explained to him again that this wouldn't be an option.

 

The conversation went a little something like this -

 

RBS man: I will get the complaints team to ring you shortly.

Me: I won't be able to speak to them via the telephone unfortunately due to my disability

RBS man: Sorry to hear that dear

Me: I will come back tomorrow and use the webchat

RBS man: Come back tomorrow and we will transfer the chat, will that do.

 

Now, I know this is probably horribily trivial

,but it's not the most professional thing in the world to call a customer 'dear',

I am personally not a senstive person at all but it did come across as condescending and perhaps rude?

 

I am just looking to see what peoples personal opinions are on this really?

Should I mention it to the complaints team?

I don't want to get this individual into any kind of trouble if he genuinly did not mean to be rude,

but other people may take this the wrong way?

 

He only seemed to become condescending after finding out I have a disability,

and that does get rather boring and irritating (As does typing the bloody word 'disability' :!:)

 

If he was being deliberately rude then I would mention it,

but I am not sure and really don't want to be overly sensitive.

 

Anyway, thank you all for reading my ramblings.

Edited by JaneJaneLane

Share this post


Link to post
Share on other sites
Now, I know this is probably horribily trivial,but it's not the most professional thing in the world to call a customer 'dear', I am personally not a senstive person at all but it did come across as condescending and perhaps rude?

 

It annoys me when someone I do not know addresses me as "mate", or even worse, "chap". My usual response is "don't be so damned impertinent. That will be sir to you.". If the message doesn't sink in, a quick word with his/her manager suggesting that the staff are given training in etiquette sometimes works.

 

But if a bank clerk ever addresses me as "dear", be assured, I would be filing a complaint at the highest level.:mad2:


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

Quote
No... you can't eat my brain just yet. I need it a little while longer.

Share this post


Link to post
Share on other sites

Its prob a slip of the tongue and they didn't mean any offence


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

probably did know how to respond ..

 

 

if the conversation had been on the phone

and you are female

and you indicated an issue

 

 

then its 'reasonable' for people to say dear vocally, 'sorry to hear that dear'...it shows empathy

 

 

its unusual to see it in type yes

but it was the 'webchat' which could be viewed as an alternate to phone.

 

 

so I'd say its reasonable to use in that context via that method of comms

 

 

dx

 

 

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Thanks for your input, I won't worry about mentioning it :-)

 

Things got a bit odd today with RBS though, I was chatting with the complains team via the webchat option and the person I was speaking to somehow got me confused with my mother (Probably because of the same address?) and gave me my mums transaction details over the chat log, whoops.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...