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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Need some advice big time CSA unbelievable.

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Need some advice big time, I received a letter from the job centre earlier stating they will be taking money out of my ESA for child support, I have never herd off the CSA, my two daughters are 18 and nearly 20 although I haven't seen them for a few years through no fault of mine I used to regularly give my ex money for my children she'd never got the CSA involved and she's always worked so never got the CSA involved, naturally I thought she had got them involved this time as I have not spoke to her in a few years either, I phoned job centre plus they told me I need to speak to the CSA as it was them who told job centre plus to take money from me, I phoned CSA add some right arrogant bloke on the other end telling me my ex had not contacted them and that it doesn't matter how old my children are as I have never paid through the CSA I must pay something back, surely this is not right due to the age of my children I told him I used to pay my ex money he told me it doesn't matter because it's not on their records! Please advise if they can do this or not, He also told me it doesn't matter if my children was working full-time when I told him I would take this further and see citizens advice he put the phone down on me.

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Did you get this clowns name?

You need to lodge a formal complaint to the JCP regarding their foolish employees attitude.


Seems like he was on an uneducated power trip!

Even the .Gov website clearly states that if you have a 'family arrangement' in place then these lot won't get involved...


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Thanks for the reply, No unfortunately I didn't have chance to get his name he put the phone down on me, like I said I was paying for my kids up until they were 16, and my ex-partner as never claimed anything off the government she's always worked, so I can't see how they can do this especially the age my children are now.

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Lodge a formal complaint to the manager, and have them retrieve the phone recording and have the little oik disciplined.


I would also be asking them to clarify 'IN WRITING' exactly what they think they are going to do, so you are able to

escalate this to the correct body to investigate, JCP/DWP are a law unto themselves and need knocking off their perch.


I would write back to whomever sent you the letter, and clearly mark it 'formal complaint', keep copies of everything you send, and a diary of events for your reference.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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The letter came from job centre plus Wolverhampton, I'm from South Wales they told me they were instructed by the CSA to take money, and couldn't give me any more information that I would need to speak the CSA so I phoned CSA that's when I spoke to the arrogant P^^^K that basically said there was nothing I could do, I needed to pay something back, even though I've been paying but because they've got no record on it because we never went through the CSA, I've got an appointment Wednesday with my citizens advice I would love to make formal complaints as I can't see this being legal.

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Yeah, CSA/JCP/DWP all the same ilk https://www.gov.uk/child-maintenance/complaints-and-appeals


If they do start deducting money from your ESA, then that will be another complaint.


Despicable establishment.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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They've already started taking money, even though I never had a letter from the CSA, only job centre plus, can't wait to see what citizens advice say on Wednesday. But this is the mental part that I just realised, deductions start 25/02/15 for the one child then 08/04/15 for the other child, deduction ends for the one child 07/04/15 but continues with the other child with no end date, also there is a slight different amount for either child.

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Perhaps you could talk to you ex-partner.



One of the conditions for child maintenance ending is "the parent receiving the payment doesn’t want it anymore". So presumably all you have to do is get her to write to CSA saying she doesn't want the payments!

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That's not going to work she can't stand me..lol... I'll see citizens advice Wednesday as I shouldn't be paying for kids 18 and nearly 20 that I have paid for up until they were 16.

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Have you had a read of any of those links I added?

Just so you're better informed tomorrow...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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I have had major problems with the CSA for over a year.


Wrong calculations, invented arrears and money not reaching my ex. Every time I pay off arrears they come back with more over the last 3 weeks I have been given figures ranging from I am £30 in credit to £170 in arrears.


This week I decided enough was enough. Complaints and appeals go nowhere so I wrote to Independent Case Examiner with full details.


The CSA called me again today with further requests for money, £48 today. I told them I am paying nothing than my weekly amount until the case has been looked at by Jim Edwards. An immediate panic ensued on the phone and I was transferred to a manager.


He requested I put the case examiner on hold till he looks into it. I agreed but I am not going to because the CSA usually ignore complaints.


Might be worth name dropping him as it seems to be the only thing they are nervous of.


Today they put me down as a non-payer as I refused to pay this amount over the phone. I pay every week religiously but since I have read of a couple of cases where CSA workers have been convicted of fraud and diverted money to their personal accounts I think I would rather I pay it direct to their account.

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This all seems very odd. Your entitled to know why you have to pay and for how long. As already stated, complaints all round.


Just a thought, how din you pay you ex? If through your bank this should be easily proved.


You should note that the rules have changed. The cut off is no longer age 16. It depends if they are continuing education. This could mean your liable for payments until they leave university. However as your on benefits I doubt if this is why they're chasing.

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  • 3 weeks later...

I wonder if they've got you mixed up with someone else.


CSA only deals with existing cases, so if you've never heard from them them I believe the Child Maintenance Service would be the people chasing you. In any case your entitled to know what's going on. The advice on this thread as to who to complain to is very good. Have you complained?


Plus you can make a Subject Access Request to the DWP which should give you copies of all your personal data, which should shed some light on this.


If you look on line, you will see that the DWP has a form specifically for SAR requests and the good thing about this is they provide the information free of charge. You will receive it in dribs and drabs and some of the information will be irrelevant, but it will contain information relevant to the CSA.

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