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bought a car, found faults the next day, Dealership wants nothing to do with it


stu3y
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bought Focus ST from a dealer 2 and a half weeks ago,

the dealership was 200 miles away so it was a 400 mile round trip to get the car,

 

 

the car is on finance.

 

on the way home i thought i could feel a slight vibration, it was late

 

 

the next day i took it to a tyre garage to get the wheels balanced as i thought that could be what the problem is.

i was told all 4 tyres are past it, the car passed an MOT the day before i bought it so i said they cant be..

the garage lifted it back up on the ramps to show me.

 

 

the 2 front tyres are very bald on the inner edges and all cracked between treads.

the rear tyres have plenty of tread but again they are all badly cracked between treads.

one of the front tyres also has a slit in the side wall!

 

now, before any one says

"didnt you look at the car before you bought it" yes i did,

but i was checking things like body work, interior, engine bay etc,

i didnt even consider looking at the tyres since the car literally passed an MOT the day before!

 

i instantly emailed the dealership with what i found,

they asked me to get pictures for proof and also get a tyre report done,

then email that along with pictures to them so they can resolve the issue.

 

i did the above, and this is the reply i got!!!

 

"Hi Stuart,

 

I have spoken with the MOT station that MOT’d your vehicle,

I have showed them the photographs you sent,

and we have gone through each point on the MOT standards relevant to tyres

and they have assured me that the tyres are legal.

 

MOT standards are available online.

 

The other major factor to take into account here is that you took the vehicle for a FREE tyre check.

 

The purpose of these free tyres checks unfortunately are to sell you new tyres.

 

Both ourselves and the MOT station are happy that the tyres are legal and if you feel they need replacing it will be at your own cost.

 

I am sorry this is not the outcome you were hoping for, however this is the very reason we independently MOT every vehicle sold"

 

obviously i wasnt happy with that reply

threatened to take it further,

but they just ignored me,

 

 

i contacted trading standards, they told me i have rights etc which i quoted to the dealership, they ignored again.

 

i then decided to get the car checked over to see if any other faults were apparent.

there were..

. it has a split inner CV boot,

it had a broken boost solenoid valve,

and 1 of the tyres also has a screw in it

(aswell as been bald and cracked)

there is also a slight vibration from a driveshaft (probably slightly worn)

 

again i emailed the dealer, and advised i will be getting VOSA involved as i dont think its even been seen by the MOT tester as it wouldn't of passed!

as soon as i threatened with this their reply was

 

"if your really that unhappy, please return the car for a refund"

 

the car is on finance, which for me to get out of now has a higher settlement fee than what the car cost,

the dealer is over 200 miles away (400 mile round trip)

its already cost me in excess of £200 to collect the car, plus a day off work.

 

 

I asked them if they are going to re reimburse me of the fees to return the car,

and also that with illegal tyers im not prepared to drive it 200 miles on a motorway

so they would have to arrange to have it collected.

again no reply and they are ignoring me

 

im happy with the car its self,

im just unhappy about the faults,

and dont see why i should have to fork out over £500 to put it right!

 

 

what else can i do now?

 

 

it desperately needs sorting,

 

 

but im literally getting no where

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If you are happy with the car I would see if they would be prepared to pay for the work/parts at your local garage !! it will cost them more to transport and repair/refund !!

Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

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i initially asked if they would be prepared to pay for the parts, thats when they asked for a tyre report etc, then refused to pay after that.

 

i was even happy for them to go halfs with me on the replacement parts! but they now dont want to know and completely ignore emails i send

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If they have offered you a refund then they can do no more than that to be quite honest,

and if a refund is on offer then you cannot sue them to get the work done,

as they are simply saying we will give you your money back.

 

'Free' tyre checks are notorious for telling you you need new tyres!

 

I haven't seen the tyres so cannot really comment on them,

but if they would pass an MOT then they are legal.

The screw in the tread could have happened on the way home.

 

The other faults do sound trivial (although very annoying)

and to be quite honest if you are happy with the car generally

then just swallow hard and move on.

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Have you considered presenting the car for MOT at your local garage or council mot station? That way there is no argument about the tyres.

I always advise that people buy cars as near home as possible because we hear so many problems with long distance purchases.

Because of the high cost of quality tyres today, I always check anyway irrespective of MOT.

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get the finance company involved.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As above, get the finance company involved, it is their problem not yours.

 

Also as said earlier, the screw can be ignored as that could have happened while you were driving. Do as suggested and book it into a local MoT station, preferably Council.

If it fails then you can compare the certificates given to you and the new and make a report to the DVSA (ex VOSA) but you only have 28 days to do so from the date of the suspect test.

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As the vehicle was purchased with finance they own the vehicle until you have made all the repayments.

If you have spoken with Trading Standards they will have advised you that it is the finance company who are liable to get the repairs sorted for you.

 

Write a detailed letter to the finance company in a timeline of events and give them 14 days to respond. Send it by ;signed for' post (old type of RECORDED DELIVERY) to ensure you get a signature for it's delivery/receipt.

Personally, I'd be cautious as to what costs I incurred until I knew that the finance company were going to reimburse me, because they're likely to say that you didn't give them the opportunity to make a decision.

 

I'd be very interested to know how you get on as I have a family member in similar position and we have involved the finance company and await their reply.

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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