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    • Okay I would suggest that you start taking an inventory and generally speaking producing a file on all of this. I think it will make you feel much more in control then you seem to feel at the moment. I think you should assemble all documentation, copies of any correspondence, texts et cetera and also start putting together a diary of things that happened in the past and keeping up-to-date with any new contact made from now on. This means that you will be ready to react or respond very quickly and also with confidence if anything else happens. I think you should keep the police completely up to date. This means that I think that you should contact the police and tell them about the most recent incidents in the most recent threats. You may think it simply flannel – and maybe it is – but it's important that the police are kept up-to-date so that if something more serious happens, they will not think that it is an isolated incident but they will see that it is a new pattern of intimidation. Of course it's a matter for you personally but it seems to me this extremely bad for your emotional health and also possibly dangerous for you to start giving any signs that you are happy to try again and see how it works out. If you are in contact with any safeguarding organisations and if you are involved in a woman's aid group then you should know this already. If he contact you again then I suggest that you tell him to put everything in writing – not text but proper emails or letters and that you won't respond to anything until he does. If you give them a message like that then also you must send it by email or by letter. You must put in distance and that means that all exchanges must be by correspondence – and not by text message and certainly not by telephone. If he says that he is going to deal with you in respect of items thrown away then tell them to go ahead but to put it in writing. If he tells you that he wants money from you for disposed items, then tell him to put it in writing. Build up the inventory of items which have been disposed of. Do not share this with him. This is your own secret list. Put down what you can remember now and every time something else occurs to you keep the list up to date.  
    • Hi BankFodder,   Appreciate the prompt response. My bad for excluding those details. Yes you are correct, the value and content were properly declared.    I have provided a bullet point chronology to explain my situation in a clear and concise manner.  09/04/21: Listed a PS5 on Shpock.  09/04/21: Sold PS5 on Shpock for a total of £600 + £10 delivery fee.  10/04/21: Booked delivery of PS5 via Parcel2Go using Hermes ParcelShop services. 10/04/21: Tracking on Hermes states "We've got it". Collected from drop off point and it's on its way (to the depot I am assuming). No update since.  15/04/21: Raised an enquiry with Hermes as buyer reported that item was not delivered.  17/04/21: Received a response from Hermes that enquiry is being looked into by Karen at my local depot.  20/04/21: Receive an update on enquiry that suggests that since the parcel was booked via Parcel2Go, I would have to go through them as they use Hermes network as an independent shipper.  20/04/21: Opened a claim with Parcel2Go.  23/04/21: Received an update on my claim. Parcel2Go stated:  "We have conducted a full investigation with the courier to locate your parcel, unfortunately, in this instance, the search has proved unsuccessful." 23/04/21: Provided documents to complete claim. Awaiting outcome.  I have posted the draft of my letter of claim and particulars of claim below.    Cheers!    Letter of claim   Particulars of claim  
    • Time Orders - Financial Legal Issues - Consumer Action Group get it done dont faff around.   also make sure they remove all unlawful penalty fees like letter/late/DN/debt investigation etc fees . (£12) they can't charge those   dx  
    • Return of good order, yes that is what they were saying the stage it was at.   will look into the stop order.   thank you 
    • Well the list that you should make is a list/inventory of all the items which you threw out. - ok - i will try - i was in a poor mental state at the time  If this can be any accountability going, you may as well have your list and paperwork sorted out. In terms of writing, – any writing. What is a written.i have a message that can prove was delivered and he called me asking him to collect his stuff  In terms of the arrest, with this related to an assault on you or something completely different.this was an assault on me  Have the police been involved since then? If you are receiving new threats and so forth and you haven't called the police then why not? no the police are not involved at the moment, i am working with womens aid on a safety plan.  yes i have received new threats, but suspect that was more flannel and hot air as he is angry about the situtain  Does he have keys or any access to the property? no - i changed the locks months ago while he was still living here, couldnt take anymore    Are there any children involved – either yours together or your own? my 18 year old daughter lives with me (and lived with me while he did too)
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Hi all,

Is there a cooling off period when you buy a used car?? I went to a main dealer yesterday and bought a near new Ford Fiesta and I'm happy with the car but now think it would be cheaper just to get a loan rather than take out the PCP finance.

Can I walk away from this and get my £1000 deposit back if i've signed the vehicle order agreement??

Many thanks.

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depends what their terms are, if you still purchase a car from them they may let you switch plans.

or they may just charge you an admin fee.

Also you may be able to cancel if they have not given you all the information needed to understand what the contract involves; i.e. all the terms, repayments etc.

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Thanks for the reply.....the salesman told me that he would put in a load of extras as a sweetener for the low value of the car I'm putting in as PX then when I got home and read the credit agreement I found that they were listed but at a cost of over a £1000. One is breakdown cover which I already have with my bank and another is courtesy car cover which I have on my insurance so they are totally worthless to me. So can I go to the bank tomorrow and get a loan to cover the cost of the car and renegotiate the deal do you think?

Thanks.

Edited by Centurion
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The contract is now cancelled and my deposit is being returned I'll post more in a few day's......I've had a very lucky escape and will never step foot on a A/C forecourt ever again....thanks for the help.

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It always pays to stop and consider all options, do research before any major purchase!

Result, pleased for you, got a second chance.

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Yes mate as I've said a very lucky escape and I'm so glad I paid the £1000 deposit on mastercard who have been amazing.....Never again. I'll have a major complaint going in about one of their salesman who talked to me as if I was an idiot and was very rude and aggressive when I cancelled the deal. Little did they know I had my mobile on the desk set to record and got every word.

Arnold Clark are bloody disgrace and so surprised at how many cars they sell.

I'll post more when the deposit is back.

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  • 5 weeks later...

A quick update.....I put down a £1000 deposit on a Ford Fiesta on the 28th Feb and cancelled the deal on the 2nd March as the car was not fit for purpose, I was promised a full refund which never happened so had to get Mastercard in to sort it out and with their help I got my money back today a full month later :mad2: I've no doubt that if it had been cash I would of been lucky to see it back this side of Xmas.

 

On test driving the car on the Saturday I noticed that the key was bent and I had a lot of difficulty getting it into the ignition which I pointed out to the salesman who told me he would have a new key ready when I came to pick up the car. I called in on Monday to see if the key had been ordered only to be told that I would have to buy the car first and only then would he order the new key and it would take three weeks!! I told him that I had already given the Reg of the car to my local Ford dealer who said they could have a key ready by the Friday I also said that I wanted the ignition barrel on the car checked by the RAC when the key was delivered to make sure that the barrel was not damaged. At this point the two salesman I was dealing with started to get aggressive and called the RAC/AA a bunch of cowboys and no way would they have them on their forecourt and I didn't know what I was talking about.

At this point a senior manager got involved and told them to cancel the deal and issue a full refund....which they never did!!

 

All in all I've had a lucky escape and all I can say is never go anywhere near Arnold Clark!!!! I'll be putting in a complaint to the T/S tomorrow and hope it will be taken up by my local paper.

 

Thanks for the help.

Edited by Centurion
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Im confused.

 

You went back to them for a second car?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I want your car.

 

You placed a deposit on the 28th March and Cancelled on April 2nd

Clearly this car can travel in time.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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