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MAGDA
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Hi, it's a long time since I was last on the forum, so firstly, hello to everyone, and

secondly, I wonder if anyone can help with a query I have.

 

 

We purchased some software online, FL Studio, from a well known online retailer.

 

 

The software was practically impossible to install (it was for my daughter) and wouldn't download from the website either.

 

 

In the end, my husband who works in IT had to locate missing files etc, from an external source,

it took over two hours just to get it to install,

 

 

since then it has been prone to problems with glitches in the software, loss of sound, that type of thing,

and my daughter is very unimpressed with it.

 

 

We have contacted the company and explained that we consider the software to have inherent faults

and explained that it intermittently does not work properly.

 

 

If you google FL, even just the installation, it comes up with pages of info on this topic, so it is a well known problem.

We do have a compatible op system etc by the way.

 

The company has refused a refund, directed us to a dedicated website/forum, to solve any problem and that is it.

 

 

We have only had the software for around a week, do we have any legal comeback on this?

 

 

I explained that yes, the software has been opened, but how could we possibly know it is flawed otherwise.

 

 

Many thanks.

 

 

Regards,

 

 

Magda

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Can I do a chargeback then on the credit card I paid with?

 

Yes, Contact your Card Issuer.

 

More about Credit Card chargeback here... http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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