Jump to content


  • Tweets

  • Posts

    • I see on November 8 I suggested that you read around all the stories especially the Hermes stories on the sub- forum. Yet you just have reported that you wrote them and suggested that you go to some kind of ADR. Why is that? Have you seen that mentioned in any of the stories on the sub- forum? What ADR did you have in mind? Do you think that such a scheme exists anywhere? We would love to know. If you want to move on with this then you need broadly to follow the advice here and that begins with reading all the stories and then taking the same path. Sorry to say but you've wasted three weeks. If you want to take control of this then you need to read the stories, take the suggested action. My site team colleague above has suggested the next step although that was clear from many stories which are already on this sub- forum
    • Update:  Apologies, it's a bit of a lengthy read.  I’ve been back and forward with Virgin Media after requesting a SAR using their online request form.    I didn’t wish to provide proof of my current address.  The SAR is in relation to my Virgin Media account at my previous address.   I don’t have any utility bills from my previous address so I sent alternative documents with my address in an attempt to prove my identity.  These were not accepted.  In addition, I’ve provided a copy of my driving licence with my old address details and am currently awaiting a response.   Time is ticking so after taking advice to support a mortgage application  in an attempt to improve my credit file I ended up phoning Virgin Media (recorded the call) .  The outcome of which was that I paid but this has not been positive for my credit file.    I spoke to an advisor and was asked if I wished to pay the £75.15.  I explained as per original post, said I didn't owe the outstanding amount etc.   I can enter details if it would be helpful.  I was told that it is not in their hands now, that I don’t owe virgin media, it’s been written off now.  Again, I was told that I don’t owe Virgin media anything.     I explained that my credit file went from 0 missed payments to a default of £75 after raising a complaint and that I received no information as to what the outstanding amount was for.  I stated that my post had been subject to re-direction with Royal Mail.  I re-iterated my complaint and what I wanted to resolve it.  I was advised that Virgin media don’t deal with that, so I asked if there was a department who does deal with that?   I was then transferred to the collection team where I explained everything again.  I was advised that the last bill was already generated on their system.  On reflection, I don’t understand how it was the last bill if they’re saying they did not receive confirmation that I cancelled.  I re-iterated through out the call that I was not aware of what the £75.15 outstanding charge was for, that it was different to my usual monthly bill and that my credit file was marked as up to date until I raised a complaint.  Then a default appeared and I don’t know what it’s for?   I was told that if I paid today that Virgin Media would remove the default.  They would accept payment today and it would be removed from my credit file.  I went back and forward re-iterating my issues.      I was told it  had already been through the process, it was final and so the money has to be settled. I was also advised that my account had gone through valid processes.  I said that there were issues with processing requiring an explanation as I’d not been advised of any charges and re-iterated the issues; credit file, DCA’s requesting differing amounts, correspondence, complaint responses, lack of compliant responses;cancellation, lack of response to 2 deadlock request letters.     The advisor then gave me her word that the default would be removed from my credit file if I was willing to pay today. She said I have her word. I asked for clarity that if I paid that she was stating that the default would be removed and not marked as satisfied.   She assured me it would be removed.    The advisor acknowledged there was still an open complaint.  I asked if she was saying the best she could offer me today to resolve my complaint was that I pay and the default be removed with no other explanation to the issues raised. She said she guaranteed that if I Pay 75.15. you have my word it will be removed when we receive payment.  They could not tell me what the bill was for nor provide a breakdown only that it had been generated.   I said it didn’t resolve my complaint, but I would pay based on what I’d been advised regarding my credit file.  I asked for the complaint be kept open as it was not yet resolved.  I asked for an email address for customer service, complaints, or the person dealing with my complaint.   I was told they don’t have a customer service e-mail address and that they are the complaints team as well.   Again, I stated the compliant was not resolved.    I asked how it could be resolved and  I requested an e-mail address/contact number for customer service/complaints/phone number.    She did offer for an advisor to call me back.    It’s been two weeks since I paid.  I remained on the phone while she said she was requesting the removal of the default.  However, the default remains outstanding on my credit file.  I didn't  receive a receipt as advised.  The money has been taken from my bank account. I have not received any correspondence either.   I'm awaiting the SAR still. 
    • Thank you. As there doesn't seem to be an address in their website, is the Companies House  address the correct place to send the letter of claim? https://find-and-update.company-information.service.gov.uk/company/01421773        
    • you do a letter of claim for DPD and send it to their registered UK address.
  • Recommended Topics

  • Our picks

Motoring fines...Motorists can now enter plea online 24 hrs a day.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2432 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Today the Ministry of Justice announced that from March a new service is being rolled out across the UK and Wales allowing people charged with some minor motoring offences to enter a plea online from any suitable device (including mobile phones) 24 hours a day.

 

This will be done via a secure Ministry of Justice website and is an alternative to a postal plea or attending court in person. Motorists will be able to view their case details, view evidence and make their plea remotely.

 

Motorists who use the new service to plead guilty at the earliest possible stage will benefit by receiving the maximum credit.

 

At present the facility is limited to the following offences:

 

Failure to identity the driver

 

Using the vehicle without valid insurance

 

Driving in excess of the speed limit

 

http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/11438914/Motorists-to-be-given-chance-to-enter-plea-to-minor-driving-offences-online.html

Link to post
Share on other sites

This looks positive. Will people get the chance to have a means enquiry hearing still, as this is often relevant to people?

 

I have quite a few procedure documents about this and this morning I raised a number of queries (one of which relates to a Means Enquiry). I hope to receive a response by the end of the day and will post up details.

 

This new way of dealing with minor motor offences has already been tested in Manchester and it would appear that over a third of motorists receiving a summons used the on line service. That has to be an excellent response. The motorist will have been given the maximum credit for an 'early plea'.

 

Most importantly, it will also mean that applications for Statutory Declarations should significantly decline.

 

It seems from the documents that I have been reading that TV licensing fines could also be considered.

 

The bad news is that the courts are looking to charge additional court costs to motorists. Figures being considered are approx £150 per offence.

Link to post
Share on other sites

They seem to be really pushing the early response issue at present - compliance stage for enforcement issues, now this, TV Licensing, Parking Offences. It's fine if people are guilty, but they must have an opportunity for a fair hearing without being penalised for it if they believe they have a case.

Link to post
Share on other sites

  • 1 month later...

 

Most importantly, it will also mean that applications for Statutory Declarations should significantly decline.

 

It seems from the documents that I have been reading that TV licensing fines could also be considered.

 

The bad news is that the courts are looking to charge additional court costs to motorists. Figures being considered are approx £150 per offence.

 

TV Licensing is now included in the new online pleading which should take affect within the next week or so. The above 'charge' has now been released in statutory regulations and is called a Criminal Court Charge and the amount of £150 is indeed correct.

Link to post
Share on other sites

http://www.consumeractiongroup.co.uk/forum/showthread.php?442043-Online-motoring-offences-plea-service-launched

 

A thread had already been started regarding this - is it a Bailiff issue ? If not, then I suggest that both this and Michael Browne's thread be merged.

 

Comments welcome :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

http://www.consumeractiongroup.co.uk/forum/showthread.php?442043-Online-motoring-offences-plea-service-launched

 

A thread had already been started regarding this - is it a Bailiff issue ? If not, then I suggest that both this and Michael Browne's thread be merged.

 

Comments welcome :)

 

Thank you CB. I didn't know that Michael had started a thread on the same day. This particular thread also includes the reference to TV licensing as well and as it has only received a few visitors it is probably better if it stays on here as well for information purposes.

 

Also, this thread links back to the dreadful Criminal Court Charge that will also apply to all these summary offences. I will make a post on Michael's thread about it as well shortly.

Link to post
Share on other sites

:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...