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Airline ordered to stop delaying compensation

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A county court ruling today confirmed that airline Jet2.com can no longer put the payment of delayed flight compensation on hold.


The ruling could potentially affect thousands of passengers with similar flight delay compensation claims in the UK.


A CAA spokesperson said: 'The judgment of District Judge Jenkinson at Liverpool County Court reaffirms our longstanding view that airlines should abide by the ruling handed down by the Court of Appeal in Jet2 v Huzar last year.


'There is no reason for airlines to place claims on hold and we fully expect them to pay passengers the compensation they are due.'



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  • 4 weeks later...

Airlines face court threat over flight delay compensation


Three major airlines have been told to shape up over compensation to customers hit by flight delays or find themselves in court.


Jet2, Wizz Air and Aer Lingus are not abiding by consumer law in their handling of passengers affected by flight disruption, and have not changed their policies despite extensive discussions, the Civil Aviation Authority claimed today.


The CAA said Jet2 and Wizz Air have failed to satisfy the regulator that they are consistently paying compensation for disruption caused by technical faults, despite a Court of Appeal ruling clarifying that airlines must do so.


Moreover, the CAA claims the same two airlines are imposing two-year time limits for passengers to take compensation claims to court, despite a Court of Appeal ruling that passengers should have up to six years to take a claim to court.

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When you're below even Ryanair you must be doing things badly wrongly.


Although I understand Aer Lingus's failure is limited to not giving out handouts explaining people's rights when they get a two-hour delay etc.

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