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private dentist for a check-up quoted £50 charged £150


Mwa Mwa
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First post , so I hope that I'm in the right place.

 

My daughter, who is 24, made an appointment at a private dentist for a check-up.

 

 

She was told that as it was her first time the check-up plus x-rays would cost cost £50 as an Introductory offer.

 

She attended and had the check up.

 

 

The dentist took x-rays as agreed and told my daughter that the work to her teeth would cost £600.

She went to the desk to pay and was presented with a bill for £150.

She panicked, the reception was busy and felt she could not argue with them.

 

At no point did the dentist mention that anything she was doing would incur any more charges than the original price.

 

 

Please can anyone point me in the right direction.

 

Mwa

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Your daughter needs to send a formal complaint in writing to the dentist by recorded delivery, just stating that she was told that the total cost of the work would be £600 and therefore is not willing to pay the £150 extra that is being asked for. She should ask the dentist for details of their complaints process, if they wish to pursue the matter further.

 

I suspect that even with a private dentist there is an organisation that can deal with the complaint, if the dentist is unable to resolve.

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