Laptops Direct - Can I get a refund?

[julian1968]

Hello

 

A week ago I had delivered a new laptop from Laptops direct.

I paid by credit card in case I had issues with the dealer.

Less than a week later the screen went blank.

The operating system still boots up just no screen.

 

I have been through the laptops direct process

the first thing I had to do was speak to an IT person in India..

Can I turn it on and off was one of the tips I got.

I then contacted customer service online and filled out a form in which I explained the above.

They say it takes up to 3 days for them to decide what to do.

 

Today I got an email from them asking me again to do some home fixes as the pc may not boot up due to static (they haven't read my explanation)

I have asked politely that they deal with this properly and I am told someone will call.. they haven't.

 

I will give them a chance to resolve but I would like to know.

 

1. Do I have to accept a repair only or can I ask for a new laptop?

2. Can I ask to send back the laptop for refund?

3. How can my credit card people do to help me here?

 

Thanks all

[dx100uk]

yes go via a section 75 claim with you card company.

 

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

[dx100uk]

just as a side issue

 

 

do you get the dos text boot up showing [i'e any text upon turn on?]

but as soon as it load windows you lose the screen?

 

 

dx

[julian1968]

yes go via a section 75 claim with you card company.

 

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

 

Thanks for that and so it seems I can return the item to Laptops direct as it is not fit for purpose.

 

What would be best to de here, return the laptop to the seller via recorded delivery before making my claim with credit card company under sec 75?

 

Thanks

[dx100uk]

I'd get the section 75 running

 

 

do as they tell you

 

 

ps post 3?

 

 

dx

[julian1968]

just as a side issue

 

 

do you get the dos text boot up showing [i'e any text upon turn on?]

but as soon as it load windows you lose the screen?

 

 

dx

 

No the screen stays blank all the time but I can here the os start up. I have Googled it and the laptop, an Asus is reported to have this issue, something with the motherboard.

[dx100uk]

great know manu fault

complete replacement then and they cant wriggle

 

 

dx

[julian1968]

I'd get the section 75 running

 

 

do as they tell you

 

 

ps post 3?

 

 

dx

 

This may sound daft, but do I just call my credit card co and say I want to start a sec 75?

 

Thanks

[dx100uk]

did you read that link?

 

 

yes you do

 

 

dx

[julian1968]

Thanks