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By honeybee13 · Posted
The link in my post works for me, BF. HB -
Purchased an ipad from very . 4 weeks out of manufacturer warranty the item broke . APPLE would not replace ad it was out of warranty and said due to consumer rights may be able to get help from the retailer (VERY). Very wanted a report from Apple before they would go any further . Due to COVID the apple shops have only just opened i have got a report which states there is an internal fault ipad is in excellent condition with no signs of external damage . Very have said they will refund but less 20% because its been used . Is this right ? All I want is a replacement item I expect a £400 item to last longer than 12 and a half months. Any help or info would be apreciated -
By BankFodder · Posted
In fact even better, if you could get the property inspected by Social Services then I think that would be all you need. We can then see about taking any necessary action to recover your money – which would probably amount to bringing a legal action – as long as we can find them. Doing know whether they have offices or whether they are traceable? How did you pay? I think that you should get an independent inspection of the property to confirm its bad state of cleanliness. I suggested that if you could get another firm of cleaners in to give a statement then that would be a good idea and it would also be a good idea first of all to write to West Cheshire Facilities Management and put them on notice that you will be carrying out your own inspection and that if it incurs a fee that you will be looking to them for reimbursement of that fee as well as the cost of making good their substandard work. I tried accessing their website but it doesn't seem to work at the moment. This is rather concerning -
By honeybee13 · Posted
Is this the people? https://www.westcheshire.net/ HB -
By barbara chabeaux · Posted
A friend was in hospital for almost 3 months and not allowed home by Social Services till his flat was properly cleaned. I liaised with SS, they recommended a firm and I paid them, in advance, £700. The standard of work was truly appalling. I sent photos the day after the work was completed (the day before Friend was returning home) and was offered a return visit (31/12) – I said I wasn’t available to give access and friend was returning home next day, and I thought it inappropriate to have them there as he arrived home. He's 72, not in the best of health and shielding - it was not appropriate to have two strangers in the flat with him. They offered £100 refund and I said I wasn't satisfied with that. I emailed my rejection and asked for the contact details of the MD. Emailed him and got an "out of office" response. Two weeks later he responded and offered £150. The MD then, without my permission, then just paid it into my account.. What do I do next? They’ve had my money in advance and it’s complicated by the fact that I’m fighting this on behalf of someone else..
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
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Natwest Bank Transfer Fraud Call HMRC Please help ***Refund in Full***
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
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Can a claimant fake or renage on a discontinuance?
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