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Hi there,

 

I have the following situation with stagecoachbus (SCB):

 

I m generally using a weekly ticket,

 

 

last week on Tuesday I let it at home,

i had to buy two tickets to get to work and back home.

 

Because the weekly ticket covers the whole week,

i needed to know how i could get money back for the Tuesday two tickets.

 

 

i emailed the inquiry to SCB and they replayed that

"None of our passes for 28 days and below are refundable and any passes which are refunded are subject to an £10 administration charge.

We have such policies due to the knock on administration cost to Stagecoach. "

 

I tink that is unacceptable to pay twice for one service plus £10 more, in case of refund, for a thing -administration charge- that it should not exist.

 

Do you know where i could/should send a complaint?

 

Thank you in advance.

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but you'd only get the un-used portion anyway.

 

 

never heard of anyone successfully getting money back

because they forget their ticket and had to buy another!

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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u think is overreacted?

 

but you'd only get the un-used portion anyway.

 

 

never heard of anyone successfully getting money back

because they forget their ticket and had to buy another!

 

 

dx

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I don't think you have any recourse for a refund no.

 

 

to legally travel you must possess a valid ticket.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Transport operators almost never honour such claims as it would lead to an epidemic of ppl lending their season tickets to others whilst getting replacement for themselves for the day.

 

BOGOF

 

If loss of two bus fares is the extent of your woes, you're doing pretty well.

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I don't think you have any recourse for a refund no.

 

 

to legally travel you must possess a valid ticket.

 

 

dx

 

i don t mind buying the ticket

in fact that's exactly what i did, but i don t think its fair to pay twice for the same travel

if you can prove that you have a weekly ticket why paying twice?

 

i also don t mind forgetting about this, but stagecoachbus service is pretty bad so i don t feel like paying extra for something that doesn't worth it

 

so, lets put aside the gibber jabber and show me a link to an ombudman if you now something

 

thanks

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Transport operators almost never honour such claims as it would lead to an epidemic of ppl lending their season tickets to others whilst getting replacement for themselves for the day.

 

BOGOF

 

If loss of two bus fares is the extent of your woes, you're doing pretty well.

 

in my opinion is should be their job to stop that by giving so called 'electronic' wallets which are nominal and which you and other smart guys like you might use for years, instead of throwing away your paper plus plastic cover each time you leave the bus

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Buy mine on my mobile.sick of forgetting to take my pass out of my shirt/pants and putting the it through the wash

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I just looked at Stagecoach's website and it says this. HB

 

7) Tickets left at home

If you do not have your ticket with you when you travel you must buy a ticket for your journey. Any such tickets bought are non refundable.


Illegitimi non carborundum

 

 

 

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