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eBuyer-can I ask for a refund yet?


StageD
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Hey guys, my husband bought a load of bits for my PC back in October, but despite sending the motherboard back on its own (no fault detected), then the processer back on its own (no fault detected) and then sending both bits back together asking they test them togethee (processor apparently faulty, we'll replace that for you) we've put it back together today and it's still bust. We're both fed up with it now, can I ask for a refund yet instead of them constantly back and forthing us?

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Yes, I would.

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Have you googled for incompatibility issues, StageD? PC's don't plug together like Lego, there are some awful hassles with BIOS versions, CPU steppings etc. Not meaning any offence to Mr StageD, but if Ebuyer's techs can get the parts working then they may not be willing to refund.

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  • 3 weeks later...

Hey AH, sorry I've only just noticed your reply, no idea how I missed this back then. It's a long story but items are listed in a couple of places as being compatible, including eBuyers website, eBuyer themselves updated the BIOS when the motherboard first went back to them. I would have been MORE THAN HAPPY if eBuyer could have got them working together, we felt we were doing something so stupidly wrong in not being able to even get a motherboard and processor to even TRY and boot to post! (Sorry, mini rant, not angry, this has been really exasperating lol) Progress in the last week though which I hope someone can just give me a little info on.

 

Long story short, they said they'd refund us on Thursday. Assuming that went to the bank their end fine on that day, if I were to call up my credit card company and say to them 'Can you see this refund pending at all' would they be able to tell me anything more than I can see on my online statement? I just want to know it's actually on it's way before I look into buying something new and wont have another problem crop up.

 

Long story for those who want more info/long story so I can get it off my chest.

 

So they've checked the two items together again and said 'Ok looks like, despite everything, these two AREN'T compatible. We'll refund one, which one would you like to keep?' So called them up Monday and said we'd like to keep the Processor please. Guy confirmed with me that they would send processor back and it would go to the correct address (another problem we've had; lucky I work at my local post office!) and the refund would go through that day. On Thursday we finally heard from them that they were refunding BOTH items :S

 

On calling them up it turns out whoever I spoke to Monday did something wrong and despite the documentation saying we would receive the processor back he's managed to refund both items. The lady I spoke to said it was going out their end that day and we should receive it in a couple of working days depending on our bank etc.

 

... I probably shouldn't post at 4am, I'm way too sleep deprived!

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