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From 28 January 2015 you will be able to take your complaint about a claims management company (CMC) to the Legal Ombudsman

 

The Legal Ombudsman has now published details of the scheme which operates in a similar way to the Financial Ombudsman.

 

The key scheme rules are:

 

 

  • In order to take your complaint to the Legal Ombudsman you must first have complained to the CMC and given them up to 8 weeks to issue their final response. You can also take your complaint to the Legal Ombudsman if you have not received a final response within 8 weeks. You must submit your complaint to the Legal Ombudsman within 6 months of the end of the 8 week period.
  • The Legal Ombudsman will only accept complaints about service issues and not conduct issues which relate to the conditions of a firm's authorisation.
  • The Legal Ombudsman will make its decisions and recommendations on the basis of whether the service provided was fair and reasonable.
  • It has the power to require a CMC to reduce or refund fees and to award compensation where the complainant has lost out or has been badly treated.
  • Once accepted by the complainant, the decisions of the Legal Ombudsman are binding and are enforceable through the courts.
  • The Legal Ombudsman aims to resolve complaints within 3 months.
  • The scheme is free for consumers.

http://www.legalombudsman.org.uk/helping-the-public/

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ruddy shame it cant be retrospective!!

 

 

pers they all deserve to be closed down.

 

 

dx


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