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    • CCA/CPR should have gone off 2 weeks ago!!    
    • Hi,  Sorry about the late reply its been very busy.  CCA and CPR are being typed up now ready to go out tomorrow.   I had her look at her credit file and she thinks she has found the correct one for Cabot with a date that matches the one on the claim but it has her current address not the one she was living in at that date.  No information on last payment or defaulted date.  Also, no account number on Cabots claim form either.   Honestly she has had multiple accounts with JD Williams various outlets over the last 20 years, at least 3 with Jacamo who keep lending to her despite her having no income.  She is trying to get herself out of that debt cycle, but she is disabled and easily led by others to do silly things.  
    • Deepfake, or AI-generated videos, are increasingly being used commercially. View the full article
    • hi please check the content of letter.  To Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH   Dear Sir I posted an item through (Pacelink)Hermes on 7 February 2021 with tracking number: 1732380759006010. The customer received the item but the package was tempered and content of package was missing. Please see the photos which customers sent, he found tissue papers inside the box but the graphics card worth of £780 was missing. Now because of your poor service my item worth of £780 was stolen by your staff member. I had to refund the customer with full amount of £780. In my view you should pay me £780 as soon as possible. Otherwise, I will be taking this matter to County Court as well as I will be claiming for all the damages with interest. You have 14 working day to give you response after you received my claim letter. If I did not get a satisfactory response you, I will take this matter to county court.   Regards my details with phone, email and address (do i need to mention my address?)
    • nothing....   other than insuring their client is informed by you of your correct and current address in writing.    
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Dicriminatory dress code. stopped from wearing hood when signing on DWP


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how discriminatory was this treatment  

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  1. 1. how discriminatory was this treatment

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I have had a similar experience at edinburgh high riggs, but this is more complex. On the 8th dec 2014 i was asked by a security guard to take down the hood from my hooded top. I did but pointed out it was winter and a number of people were wearing hooded jackets and hats who were already in the building. The security guard insisted it was hoodies in particular. On the 16th of feb 2015 I go sign on again, this time a different security gaurd tells me I can not wear a hooded jacket; i tell him of my last experience, but this makes no difference. On entering the building i noticed an older man wearing a baseball cap so file a complaint. It is apparent that it is not the item of clothing you are wearing, but the demography of the population that the security gaurd decides yo fit into. I am a guy in his 30s, i tend to wear hoods in scotland not because I want to be affiliated with the hoody culture, but cause its cold here. I found the treatment humiliating and giving people preferential treatment like this is surely illegal

Edited by honeybee13
Putting back OP that he's deleted twice.
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I have had an experience at edinburgh high riggs jobcenter. On the 8th dec 2014 i was asked by a security guard to take down the hood from my hooded top. I did, but pointed out it was winter, and, a number of people were wearing hooded jackets and hats who were already in the building. The security guard insisted that it was hoodies in particular.

On the 16th of feb 2015 I go to sign on again, this time a different security guard tells me I can not wear a hooded jacket (after having witnessed hooded jackets being worn, and challenging this on the previous occasion); i tell him of my last experience, but this makes no difference. Once I entered the building I noticed an older man wearing a baseball cap so file a complaint.

As an excuse, when I went back to speak to the security guard about his discriminatory behavior, he told me base ball caps and beanie hats are allowed.

It is apparent that it is not the item of clothing you are wearing, but the demography of the population that the security guard decides you fit into. I am a guy in his 30s, i tend to wear hoods in Scotland not because I want to be affiliated with the hoody culture, but cause its cold here.

I found the treatment humiliating and giving people preferential treatment like this is surely illegal. We are used to door staffs egos running away with them on privately owned venues, now we cant even sign on without being degraded and harassed.

Appreciate feedback on this one

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should there not be other options, such as: -

 

* not at all discriminatory

 

* sounds like a reasonable request

 

* not possible to tell without being there

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could very well be the case, id settle for finding a delete button at the moment so i can delete all my unwanted posts. honeybee merged my posts from another thread while i was creating this one for some reason. I know she is one of the team so i am trying to contact her to see if she can clarify whats happened.It is my first time using the forum

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Hello Chris. Answering your PM, I'll try to tidy up your thread. I can't delete your first post because the whole thread will disappear. I'll do my best, please continue posting with questions about your problem while I do what I can.

 

HB

Illegitimi non carborundum

 

 

 

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i think some of these problems occur due to

* overzealous security guards

* the almost daily changing security alert levels in government buildings

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personally, i would not be offended if i was asked to keep my hood down for the short period of time spent in the jobcentre, in the same way i would not offended if asked to do so in a bank, petrol station or shop/supermarket

 

i can understand having a hood up whilst outside in the cold or rain, but not inside a heated dry building

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sorry you maybe right about the overzealous security staff. I will be very offended if they try and hit me with an excuse like the second point you made though. it seems more complicated than the uks tax codes; Religious headware ok! jackets with hoods ok! (as long as I am not wearing one) caps ok! beenies ok! hoodies, not ok!)

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maybe you would not be offended because you are never asked to conform to these standards. Is this a common occurrence for you? i notice you use the phrase "if i"

Edited by christopherlaw
spelling, wonkey keyboard
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if you believe you were being discriminated against on the basis of gender or age, then you should make a formal complaint to the JC manager

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maybe you would not be offended because you are never asked to conform to these standards. Is this a common occurrence for you? i notice you use the phrase "if i"

 

the reason i used the words "if i was asked" is simply because I would automatically put my hood down when entering any such premises

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I have no problem conforming to a rule, as long as other people have to conform to the same rule. Imagine being in a public building full of people with hats and hoods on, and you get singled out; "drop the hood" he said, now see the problem. This has happened on more than one occasion

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it makes you wonder if discrimination is allowed to happen to you if you happen to be unfortunate enough to be in that demographic

 

The Jobcentre may not discriminate against you on the grounds of gender, age, race, religion, sexuality or disability.

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I was raised to take off any headwear when entering a building.

 

That being said hoodies have always been an issue because of it's association with gang culture/crime, hence probably why hats and normal jacket hoods are ok.

 

As you have raised it with the manager let them deal with it, seems a none issue to me.

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Sorry Chris, absolute none issue. You were asked to comply with a published dress code. It doesn't matter what other people are doing as the guard(s) can't speak to everyone all at once (without then being accused of shouting). It's good manners if nothing else to remove headwear when you enter a building and there's nothing new about people's reticence around hooded tops. Go to any major shopping centre (Buchanan Galleries in Glasgow if you'd like an example) and you'll see exactly the same notices. Hooded sweatshirts are very different to religious headwear.

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