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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Dodgy customer may cost me my job...help please


Guest Alison82
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Guest Alison82

Hi I would like some advice regarding an issue at work.

 

I had a customer who placed a large order over the phone in December,

the transaction was for appropriately £4000,

he said he will be sending his diver to come in and collect the items the next day.

 

 

This is not unusual for us as we often have customers who spend large amounts

and often have people pay over the phone

and collect another day especially when we have special offers of 10% off as we did that day.

 

 

His driver came into collect the next day,

I wasn't in but i left everything ready for my colleague to give it to him.

 

 

As she was getting everything ready the department manager and the head of security passed by

and asked who he was and what was happening,

 

 

she explained and they both told her to call the customer and check if it was his driver before giving the items over, she did as they said.

The same customer called the next day and placed another order with my colleague (a second colleague) this time for £6000,

the driver came in to collect that evening with from myself and a fourth colleague.

 

It turns out the card was fraudulent and the matter is being investigated with all people involved.

I had my 'fact finding meeting last week' and now they are escalating and i have a disaplinary hearing this week.

 

Their main arrangements is that they have no recorded from the bank that i called to check the card, which I did.

Their other point is that they have an internal system where staff can access training notes and other information

and if I was unsure about anything then I should have referred there where it would have told me

that I cannot do a telephone order and physically give the items to a customer it must be posted out.

..fair enough but

 

 

my argument is that I have never ever had an induction with the store;

where they would tell me all of the stores procedures including mail orders;

I told them this in my meeting and that I had never heard of this system and had no clue how to access it.

 

I believe it is down to the department manager at the time to book new staff members in to ensure everyone knows the rules,

also for as long as I have been there (2 years) we have always allowed customers to collect orders placed over the phone,

all of my colleagues and managers have done so;

it has been the norm and no one has ever told us otherwise.

In the past floor managers have just asked us to keep the items locked away as they had been paid for.

 

My argument is that just because they have no record of my call it does not mean the call was not place.

If I was never told about these tools how can I have been expected to use them (the internal system),

 

 

if I have never been educated by the way of an induction how can I be expected to know the procedure of not allowing customers

to pay over the phone and collect when my colleagues and superiors have always done so.

The letter sates that if these allegations re proven then disciplinary action up to dismissal could be taken.

 

By the way I recorded the meeting, and will probably record the hearing for my own reference

 

I hope I have written this clearly, thanks in advance for any help.

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If you are empolyed and contracted to follow all company procedures the company is required to provide full training in all areas and to record that you have recieved that training and any follow on training If that was not done then you cannot be held accountable and so have a good case there should you be dismissed.

 

Did you get the name of the bank clark you spoke to at first order? The company cannot prove you did not make the call if you cannot prove you did. Phone records will prove if you did or did not make that call.

 

The first order you say the department manager and head of security stopped and got your colleagues to check re: the driver I'm assuming they allowed that order to be processed and dispatched? If so, then you can show that this is a normal part of working practice which goes against what the company are saying.

 

It looks to me like the company have took a large hit and are wanting to place blame down the chain so knock it back up the chain.

 

Again as is said time and again if you are not a member of a union join one.

 

Bill

All information given above is purely my own opinion. Some based on personal experience. Where backed up by case files I will make that known. However, until then please take all of what I say with a pinch of salt and accept it only as a reference. :madgrin::madgrin::madgrin:

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Guest Alison82

Hi Bill

 

Many thanks for your reply. Yes I agree with you. The department manger and head of security did allow the items to be dispatched but whether they will admit to that is another story. I do not have the name as normally there is no need you just give the details and they give you a yes or no answer, I have no proof that I called however again this would be covered within the training that I did not receive.

 

GMB have given me some advice however as I have only recently joined they are unable to attend the hearing with me. GMB have told me that I have been an employee for less than 2 years (1 year and 10 month) then I am not covered for unfair dismissal unless I have other extenuating grounds which I don't think I do.

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Ahhh your first post states ( as I have been there (2 years) GMB is correct

 

If a previous order was accepted by another colleague even if you est it up then they are as culpable it seems to me that the company policy and proceedures have not been adheared to as part of the normal working environment If you are not aware of the accepted policy and proceedure then you have just followed the practice of others.

 

The company have took a hit and you unfortunately fell foul off it you need to show that.

1. You did not receive full training

2. Common practice

3. Phone records for that first order will show if a call went to the bank

 

I'm sure there is a lot more advice the guys and girls can give other more knowledgeable people will be along to advice soon I think.

 

Bill

All information given above is purely my own opinion. Some based on personal experience. Where backed up by case files I will make that known. However, until then please take all of what I say with a pinch of salt and accept it only as a reference. :madgrin::madgrin::madgrin:

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Guest Alison82

Many Thanks.

 

My Contract states:

"You are obliged to comply with the rules and regulations of the store in which you are based. Any breach of this requirement will result in disciplinary action being taken"

 

As I haven't had training to state what these rules and regulations are, how can I be in breach of them. Also if I'm in breach then I would assume that everyone else within my company that has done the same thing are also in breach? (not that I want to get anyone else in trouble).

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