By all means post your letter of claim here.
Under the consumer rights act, the burden of proof is on the supplier to show that the defect was not present.
Additionally, get a statement from your fitter who you say has discovered the fault and he should write you a letter telling you how he discovered the fault and what the fault is.
In your letter of claim tell the retailer that they are welcome to arrange an inspection of the units but they will have to do it within your 14 days because given the prevarication so far and the excessive passage of time – five months – you are not prepared to tolerate any further delay.
Tell them that if they want to carry out an inspection and they can do so by appointment or if they want they can arrange to have the item taken away although you will require a signature for its receipt. However, confirm to them again that you will not brook any further delay and that you will be issuing proceedings after 14 days. Suggest them that the most efficient way then to deal with this is simply to collect the old one and to supply you with a new one – and in which case you will suspend your threat to bring a legal action until the replacement has been confirmed as being satisfactory by your fitter.
Thanks a bunch for your kind reply. I will prepare this letter now and will take this up immediately. I have never done this before or made any claims in the past, so perhaps will need to show here the letter I draft.
Also, I am not sure how to prove anything as there are only these text messages from the engineer cancelling the visit.
For PCN's received through the post [ANPR camera capture]
please answer the following questions.
1 Date of the infringement 10th July 2019
2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 16th July 2019
3 Date received 18th July 2019
4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N
5 Is there any photographic evidence of the event? Y
6 Have you appealed? [Y/N?] post up your appeal] N
Have you had a response? [Y/N?] post it up
7 Who is the parking company? Horizon
8. Where exactly [carpark name and town] Sainsbury Car Park Hornchurch Essex
For either option, does it say which appeals body they operate under. BPA
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!