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    • I'm glad to say now that you're going to have difficulty bringing a legal action against these people. You don't have a proper trading address and even if you can convince the court that you did actually serve the claim correctly, and you win the case – which is pretty well guaranteed – the difficulty will be trying to enforce the judgement. Enforcement means that they will have to agree to pay the judgement or else you will send bailiffs around and the bailiffs will oblige them to pay. At this level you are only dealing with County Court bailiffs who are pussycats and they will have the same difficulty finding the still open as you are. The cost of bringing this claim would be about £50. Assuming that they don't defend – you will get judgement but then the cost of getting county court bailiffs involved is about another £65 or so so you would be out of pocket by £115. You would get this money back – assuming that you can enforce the judgement. We are happy to advise you and we are happy to help you with this. Your chances of serving the County Court judgement on their stall is reasonable. Your chances of success is pretty well guaranteed but your chances of enforcement and getting the money for the phone and also your court costs are frankly negligible. So you might have gone to a lot of trouble and find yourself out of pocket by nearly £300 – price of the phone + cost of the action and enforcement. We don't often give negative advice here – but in this case unless you can find out more about the sellers and in particular where they live – and also their names, I think you are on a hiding to nothing
    • The things is the computer shows also in my car 18k mileage however has only 11k maybe even they was changing the clock. I attached now fully proof from MOT Centre We have done only the diagnostic on vehicle. Could you please help me to send the email to bigmotor and also finance company ?   Thank you   Audi Report.pdf
    • I suggest that we draft a letter of rejection, send it to them and to the finance company and also in addition to sending it to them, that you should return the vehicle and leave it at the dealership and give them by hand a copy of your letter of rejection and then walk away. He said anyone that you are prepared to take legal action. Maybe we should draft the letter of rejection as a letter of claim as well and make it clear to them that if they don't accept the rejection and if they don't refund you within 14 days that you will begin a legal action without any further notice. Are you prepared to do this? It's not a bluff.
    • Also I think you can now share this report on the forum. Redact names – but leave your registration number. It is important that if this vehicle goes back on sale that people have a chance of finding it on this forum. Take photographs of it with the registration number in view and post the photograph here as well.
    • I see that it has reported a number of faults – but nothing wrong with the brakes. I don't understand much of it but I'm not sure there is anything there which makes it unroadworthy. However, they are defects and you are within 30 days so you are entitled to reject the vehicle. This is not an MOT is it? Did you have an MOT done?
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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INGEUS - Seriously winding me up now!

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I was under the WP and the lovely INGEUS from Feb-14 until I signed off JSA and moved to ESA (assessment) from August 2014. In the last three days I have had letters about appointments and four missed calls from them. The number still comes up on my phone and although I reject it and block it somehow it still gets through - I never answer and they leave no message.


They are annoying me now, whilst on ESA I want NOTHINg to do with them and I presume that is my right? Even when back on JSA I struggle to take them seriously and all they do is make me ill.


Should I email their head office and state all of the above (not the bit about them being useless of course even though I would like to) and ask them to stop harrassing me? I assume I have no obligation to them whilst on ESA and everything is voluntary?

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depends what group you're in, my son is on ESA in the work related activity group, WRAG, and he has to attend appointments at Ingeous, but only the mandatory ones, I think though that if you are on the assessment rate of ESA you do not have to attend, or if you are placed in the support group.

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essexmat is on the assessment phase of ESA, so engaging with any Work Programme provider is purely voluntary until the outcome of the Work Capability Assessment is known. In the meantime, rejecting/blocking the WP telephone number and filtering emails from them straight to the spam box helps to relieve the stress of contact in those forms. Letters through the post are not so easy to ignore...

One possible answer is to write Return To Sender on the envelopes and pop them in a post box. Ingeus might get the hint eventually.





No... you can't eat my brain just yet. I need it a little while longer.

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UPDATE, yes, as Mr P says I am on ESA(assessment) so should only need to communicate with INGEUS voluntarily. Another missed call today as the blocking does not seem to have worked. I emailed my old JCP adviser (he was one of the good ones) and he will be having words with them for me as he is not happy I am being pestered.

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