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    • orbit are another name for payplan debt advisors. supposed to be free but I bet she got charged for the visit on her bill.   yes to mediation 1 wit you 3 copies   don't forget you each need to do the N180. and each need to send a copy to the court and the claimant sols or the claimant if they don't appoint a new lot   your issues can be drummed out in the mediation session.  
    • I thought that as it was an eviction, court order etc that it was recorded, I ask as its asked on new tenancy applications if the applicant or anyone moving with them has been evicted in the last 7 years, and some councils will not re-home anyone or anyone that has a person moving with them if they have been evicted in the last 7  years.  So am wondering if that's because after 7 years the eviction isn't on record. As is an old debt dropping off records after 6 years.   Trying to get a reduced payment on the balance of old rent arrears to get it paid off asap but the old landlord is threatening it will affect any future applications for housing if this is achieved.  If we could borrow the full amount we would and get rid of it, but we cant.  The old landlord will never again be a landlord to us but its just if the bad experience with them will affect us in the future if we get a reduced amount and shake them off now.
    • i thank you for advice Bankfodder,  im sorry you or your team are to busy to correct my mistakes but given the fact that i have physical & mental impairments  and  only recently begun learning how to use a computer and the internet  i thought i was doing okay but obviously not, word of advice for you stop and think before you judge in the future and stop being so patronising, REGARDS.
    • Hi -    I have been having trouble receiving any compensation (or even any engagement) from a parcel I sent via MyHermes/Packlink.   I'll relate the story via a time-line:   19/01/2020 Sold item on ebay. Item details as follows: Jane Matrix Light 2 - Multifunction Infant Car Seat. Boxed and as new - Value £100.   20/01/2020 Looking into posting the item I see that ebay now offer a complete service whereby you can pay and print packing labels, etc. They allow option to Choose Courier so I did so and selected MyHermes. Paid for postage, printed label and arranged pick up by local courier. Postage costs £7.39 and insurance paid for.   22/01/2020 Courier picked up parcel and gave me tracking number. Check tracking daily from this point on.   27/01/2020 First mention of any trouble on tracking info: "We're not able to deliver your parcel to the address we have. Please get in touch so we can get it back on its way to you."   28/01/2020 Ring Hermes customer services. Confirm recipient address details etc. They say they'll attempt redeliver.   30/01/2020 Parcel has still not arrived so ring customer services again. They admit parcel misplaced but that they'll do a "depot sweep". This is unsuccessful so they direct me to filling out claim forms. It then emerges that Hermes are not accepting that it is them that I'm dealing with and direct me towards a company called "Pack Link". This is literally the first time I have heard of them, I do not remember seeing anything relating to them when paying and booking postage. However, I go do the route of filling out their forms etc.        From this point until today, I have been in touch with Packlink approximately every day. They keep replying to me that they need some kind of new proof of purchase/proof of value etc (screengrabs and the like) but despite complying with requests throughout they always say something like "that screengrab is too small" or "it's blurry". I have been meticulous in providing them with multiple proofs and multiple formats (even painstakingly making pdfs and word docs with very clearly visible information) but they still reply that they need other proof. They have now stopped responding altogether.    If I then take the complain to Hermes, they completely brush it off and tell me that my contract is with Packlink. I note that Packlink are based in Spain, making it near impossible to pursue any kind of grievance procedure with them.     Does anyone please have any advice as to this matter? Is it worth me taking Hermes to the Small Claims Court, or would that likely be brushed off due to "contract being with Packlink"?   I would be immensely grateful for any help and advice - as it stands at the moment I am £107 out of pocket as, out of decency, I have refunded the party that purchased the item. My complaint seems to be on standstill so I am at a loss of what to do now.     Thankyou in advance,          
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High Street retailer PerfectHome has been fined for making some customers hand over their house keys before it delivered their purchases.

 

PerfectHome is a rent-to-own business and has 67 stores across the UK.

 

Hull magistrates court convicted the company of aggressive and misleading trading practices after more than 50 sets of house keys were found at the firm's store in the city.

 

PerfectHome said it disagreed with the verdict and planned to appeal.

 

It blamed a previous store manager for a "rogue practice" that was not company policy.

 

Misled customers

Under the rent-to-own model, customers take out an agreement to buy a product, and then pay weekly instalments until they own it - similar to hire purchase agreements.

 

Hull city council's trading standards team launched an investigation into PerfectHome after a customer complained that she had been pressured into giving her house key to them before they delivered her television.

http://www.bbc.co.uk/news/business-31440752

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Yes, I hear about this on BBC radio.

I thought that it was a joke. The people who run this company must be crass.


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what that is truly outrageous

kept that one well hidden Perfect Homes Didn't you.

 

 

don't believe for one minute that its a 'rogue manager'!!!

 

 

you said that about the country wide policy of threatening to get the police around to break-in....

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Wow... Thats just disgraceful!!!

 

Why have someone batter the door down, When you can just let yourself in when they are not there and take goods! :/


 

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On what basis do they hope to appeal the decision !


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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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that they are not responsible, their rogue manager did it and he was bigger than them and he had a stick!

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that they are not responsible, their rogue manager did it and he was bigger than them and he had a stick!

 

In which case, I hope it ends up in the High court so a precedent can be set when they lose and these dreadful companies are reined in.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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While it is disgusting what PerfectHome has done, lets not forget the real issue.

 

Rampant poverty, benefits cuts and unfurnished council housing (you don't even get white goods) leaves very large numbers of people without any alternatives to the legal loan sharks with no lending standards (and no morals if it comes to debt collection).

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plenty of other ways than using these companies.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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I always thought that if you rent something repairs are included. This was certainly true in olden days when we rented our telly.

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correct and FREE under SOGA

yet they tell their customers they MUST have their coverplus insurance.

 

 

get reclaiming it back to day one.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Also for the first two years the lovely EU directive 1999/44/EC.

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SOGA trumps that its in addition to your statutory rights under SOGA.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Problem with SOGA is that the burden of proof is only on the shop for the first 6 months, after that burden of proof moves to the buyer, so for the first 6 month SOGA is better yes, but then for months 7 - 24 1999/44/EC comes out tops (and then it goes back to soga due to 1999/44/EC only being 2 years).

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not on HP

they own it not YOU

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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i am lost for words, just read this in your very handy regular emails

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Whilst agreeing with the gist of your input

 

 

I am afraid that I cannot see why the taxpayer should ever be lumbered with the cost of "white goods or furniture" .

 

 

Who decides who is entitled and what if it becomes faulty.

 

 

This month white goods next month well I really need a car to get around.

 

Alan.

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If the Hull situation is replicated across the country it means this business got its grubby paws on the keys to nearly 3,500 homes.

 

Whilst the appalling nature of that is self-evident, what I find equally disturbing is that 3,500 people should be so gullible and/or desperate as to hand the keys over.

 

All this for a grossly overpriced bed or kettle?

 

A recent survey concluded that the average British adult has a reading age of 11. I suspect that their financial and rights literacy may be no higher.

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........... I suspect that their financial and rights literacy may be no higher.

 

Trouble is you only know what you've been told - perhaps there's a role in schools for teaching these facts of life.

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