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Retailer PerfectHome fined for taking customers' keys


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High Street retailer PerfectHome has been fined for making some customers hand over their house keys before it delivered their purchases.

 

PerfectHome is a rent-to-own business and has 67 stores across the UK.

 

Hull magistrates court convicted the company of aggressive and misleading trading practices after more than 50 sets of house keys were found at the firm's store in the city.

 

PerfectHome said it disagreed with the verdict and planned to appeal.

 

It blamed a previous store manager for a "rogue practice" that was not company policy.

 

Misled customers

Under the rent-to-own model, customers take out an agreement to buy a product, and then pay weekly instalments until they own it - similar to hire purchase agreements.

 

Hull city council's trading standards team launched an investigation into PerfectHome after a customer complained that she had been pressured into giving her house key to them before they delivered her television.

http://www.bbc.co.uk/news/business-31440752

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Yes, I hear about this on BBC radio.

I thought that it was a joke. The people who run this company must be crass.

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what that is truly outrageous

kept that one well hidden Perfect Homes Didn't you.

 

 

don't believe for one minute that its a 'rogue manager'!!!

 

 

you said that about the country wide policy of threatening to get the police around to break-in....

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Wow... Thats just disgraceful!!!

 

Why have someone batter the door down, When you can just let yourself in when they are not there and take goods! :/

 

We could do with some help from you.

 

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**Fko-Filee**

Receptaculum Ignis

 

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On what basis do they hope to appeal the decision !

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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that they are not responsible, their rogue manager did it and he was bigger than them and he had a stick!

 

In which case, I hope it ends up in the High court so a precedent can be set when they lose and these dreadful companies are reined in.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...

While it is disgusting what PerfectHome has done, lets not forget the real issue.

 

Rampant poverty, benefits cuts and unfurnished council housing (you don't even get white goods) leaves very large numbers of people without any alternatives to the legal loan sharks with no lending standards (and no morals if it comes to debt collection).

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plenty of other ways than using these companies.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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correct and FREE under SOGA

yet they tell their customers they MUST have their coverplus insurance.

 

 

get reclaiming it back to day one.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

SOGA trumps that its in addition to your statutory rights under SOGA.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Problem with SOGA is that the burden of proof is only on the shop for the first 6 months, after that burden of proof moves to the buyer, so for the first 6 month SOGA is better yes, but then for months 7 - 24 1999/44/EC comes out tops (and then it goes back to soga due to 1999/44/EC only being 2 years).

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not on HP

they own it not YOU

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Whilst agreeing with the gist of your input

 

 

I am afraid that I cannot see why the taxpayer should ever be lumbered with the cost of "white goods or furniture" .

 

 

Who decides who is entitled and what if it becomes faulty.

 

 

This month white goods next month well I really need a car to get around.

 

Alan.

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If the Hull situation is replicated across the country it means this business got its grubby paws on the keys to nearly 3,500 homes.

 

Whilst the appalling nature of that is self-evident, what I find equally disturbing is that 3,500 people should be so gullible and/or desperate as to hand the keys over.

 

All this for a grossly overpriced bed or kettle?

 

A recent survey concluded that the average British adult has a reading age of 11. I suspect that their financial and rights literacy may be no higher.

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