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nellyj99

Vodafone default for unused product £43

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Hi,

 

 

Ordered a sim only off these guys, had it delivered via mail order with 14 day coolant off period.

 

 

When received I had no signal so notified them straight away and was advised to dispose of the sim and they would cancel the account.

 

 

They have now registered a default for £43 on my credit file, there call centre is outsourced so have no direct contact surely this is unjustified as no service was ever provided.

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Hi,

 

We have a Vodafone Rep on here who can assist you with your complaint.

 

Please follow the instructions below & update the thread with the code, I'll pm the Vodafone Rep so he can keep an eye out for the Reference number.

 

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/s...us&LANGUAGE=en)

You MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

 

Stigman

  • Haha 1

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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I have sent Lee a PM so he will get to it as he works his way through tomorrow when he gets into work.

 

Please be patient, Lee will get to you.

 

Have Vodafone ever attempted to debit either your Card or bank account by Direct Debit any payment?

 

Stigman


NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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there is no link to send an email only live chat or phone numbers

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Yes the direct debit was cancelled when we agreed to cancel agreement on phone due to lack of service

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there is no link to send an email only live chat or phone numbers

 

If you'd like any help from Lee, email your details via the Contact us form here

 

---------------->>>>> (https://help.vodafone.co.uk/system/s...us&LANGUAGE=en)

 

You MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

 

Stigman

Edited by Stigman
Got their, tad of spacing to sort

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Hi nellyj99,

 

So I can take a closer look at this, please email me via the contact details provided by Stigman.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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Sorry, we're making a few tweaks. We'll be back soon.

 

We’re working hard to get it all done and dusted

 

But maybe we can help in the meantime:

 

Need some help?

 

Ask others for quick tips and advice in our eFourm

 

eForum

 

Or check your account in My Vodafone

 

My Vodafone

 

Take a look at our main site

 

And find out more about our products and services

 

Our homepage

 

You may find what you were after in our online shop

 

Shop

 

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Give us a call from any UK phone

 

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Check the minutes, texts and data you’ve got left

 

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Had this every time I tried to do it since I posted here. Been great site and very helpful people but this just sums up Vodafone.

 

County court action it is then for detriment of charter

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Hi nellyj99,

 

As you're having problems with our Contact us form, email me with a contact number only at eforum.web@help.vodafone.co.uk.

 

To make sure it reaches me, please quote the code WRT135 - CAG Forum in the subject line.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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Thanks I have done this

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Lee got in touch yesterday.

 

Could not locate telephone call confirming cancellation. (typical)

 

Confirmed account was never activated or used.

 

Promised a follow up call today still nothing.

 

I have a default for an unjustified debt. £43 default, detrimental affect been brought up when applying for credit.

 

Totally unfair.

 

Lee please only communicate via email which you have from my web enquiry

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Hi nellyj99,

 

As promised when we spoke on Monday, I'll update you once I have further news.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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Thank you for a swift resolution to this matter.

 

Very professional service may faith had been restored.

 

 

Hi xxx,

 

Further to our conversation last week, I'm just coming back to you as promised.

 

Although we have no record of either your cancellation request or the SIM card being returned to us, we've taken to credit the account balance of £43.70 (inc. VAT) as a goodwill gesture.

 

We've also taken action to delete the account from your credit file. Please allow two working days for this amendment to show with the credit reference agencies.

 

As this is the first opportunity we've had to look into your query, we'll be able to reimburse you for any costs you may have incurred.

 

Kind regards,

 

Lee

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