Jump to content


Shiply not refunding deposits again! / ** Successful outcome - refund received**


Please note that this topic has not had any new posts for the last 2213 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all,

 

A little advice please - I recently listed an ad with Shiply for a wardrobe to be moved, accepted a quote & paid a £20 deposit.

 

The transport provider never replied (may of even been fake) so they credited the money onto shiply account so I could relist again. Relisted a further 2 times and still received no suitable quotes...

 

Upon emailing them, they've said that as it's gone past 28 days they cannot refund me - I can only use the account credit for future deliveries within 2 years

 

How can I get my money back?!

Link to post
Share on other sites

Hi Joe,

 

Sorry to hear this.

 

If you originally flagged the issue within the 28 days, you should likely still be entitled to refund here.

 

Please drop us an email to support[at]shiply.com with the subject "joescranejoe CAG" and I'll look out for it.

 

Shiply

Link to post
Share on other sites

Shipley rep, could you please contact admin on our admin email before posting please :)

 

[email protected] (no spaces)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hi,

It is my belief that the terms and conditions Shiply use are not valid as they would be (in my opinion) in breach of the Consumer protection from Unfair Trading Regulations.

(CPUTR)

 

It is your money and as such they should refund it promptly. I would make their local Trading Standards aware of what is going on (as I'm sure others have done)

 

While it is only £20, if you wanted to take it that far, sue them for it via the county courts.

 

If any terms and conditions give a company an unfair advantage over a customer, it is automatically in breach of the rules.

 

I hope the Shiply rep takes note.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites
Hi,

It is my belief that the terms and conditions Shiply use are not valid as they would be (in my opinion) in breach of the Consumer protection from Unfair Trading Regulations.

(CPUTR)

 

It is your money and as such they should refund it promptly. I would make their local Trading Standards aware of what is going on (as I'm sure others have done)

 

While it is only £20, if you wanted to take it that far, sue them for it via the county courts.

 

If any terms and conditions give a company an unfair advantage over a customer, it is automatically in breach of the rules.

 

I hope the Shiply rep takes note.

 

 

I had thought much the same, they were unable to provide a suitable transport provider, the one who we chose didn't even have a valid phone number.

 

Worked out cheaper in the end to drive there and collect ourselves.

 

- shiply I have emailed you, please sort this out for me

Link to post
Share on other sites

joe, do please let us know if/when this is resolved :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Joe, we don't delete threads once they are resolved.. I will however amend your thread title to reflect the successful outcome.

Hopefully your story will encourage others to persevere.

 

well done.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...