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Ebay owe me £604.85 ** Finally resolved **


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Hi I really need some help with this.

ebay CS I speak to on the phone are not listening, Paypal understand it and have been helpful, they have verified that I am owed money but unfortunately as it is complicated ebay CS appear not to understand and are refusing to help>>>

story is I had two cases that I appealed and was successful in those appeals....

 

These are the 2 scenarios =

Paypal transactions =

 

8th Dec buyer paid in = balance £50

29th Jan Payment Held paid out = Balance £0

29th Jan Hold Reversed paid in = Balance £50

29th Jan Dispute balance removed paid out = Balance £0

30th Jan Ebay reimbursement taken paid out = Balance Minus -£50

2nd Feb Ebay pay in = Balance £0

I am still owed the original payment of £50...

All have seperate UTR's in Paypal....

The second is even worse:-

23rd December buyer paid in £184.95 = balance £184.95

10th Feb Payment held in Dispute = balance £0

11the Feb Payment reimbursed to ebay = Balance minus -£184.95

11the Feb Payment taken by ebay = Balance minus -£369.90

Horrifyingly they now owe me the £369.90 that they have taken from my account + the held amount of £184.95 plus the £50 they failed to refund making a total of £604.85

I am having real problems explaining this to ebay, but as I said Paypal understand and have agreed, so where do I take this next, does anyone know....

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Hi,

 

The people that you speak to on the phone do not listen because they are poorly trained and only know how to deal with issues where they can go through a tickbox screen system, when you have a more complex issue, I would put this in writing, the address to write to Ebay is...

 

eBay Customer Service

P.O. Box 9473

Dublin 15

Ireland

 

Make sure you give them a deadline to respond.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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I have kicked up a fuss with ebay and so far managed to get one of the incorrect payments of £184.95 back, sending them an email to their facebook page and also sending an email to ukrswebhelp with the address Stigman gave me attached to the top and the email done in letter form with my accountant and legal advisor cc'd, giving them a date to reply by as Stigman advised.

 

I also attached my Paypal Statement in PDF form showing where the payments had been taken as they still fail to acknowledge the fact they still owe me for payments they took in error, so the battle commences... now they have it in front of their face in black and white that they owe me payments they took in error, so hopefully this should be cleared up soon if not it's the next step...

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  • 2 months later...

A bit of an update - After writing to the complaints in Luxemburg and Dublin I finally received all my money back and received an apology for the fact it took so long and I was treated so poorly.

 

Great outcome but it really should not have taken what it did to get my money back...

 

Thanks for your support :-)

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A bit of an update - After writing to the complaints in Luxemburg and Dublin I finally received all my money back and received an apology for the fact it took so long and I was treated so poorly.

 

Great outcome but it really should not have taken what it did to get my money back...

 

Thanks for your support :-)

 

 

Well done indeed, that's a great result!

I don't suffer from insanity, I enjoy every single minute of it!!

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Indeed, you shouldn't have had all this hassle, but good news that it is now resolved.

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