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park1

£200 surcharge for not returnig old Diesel Pump?

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Hi hope this is the right place to post, sorry if it is not.

 

I phoned a car parts specialist for a diesel pump,

 

 

he said he only had a recon one for £195 + postage and a £50 surcharge,

which I understood to mean if I did not return my old pump I would lose the £50 surcharge,

 

 

so I payed the £195 and £50 surcharge,

 

 

he has now been in contact some weeks later after I had the pump to ask when I would be sending my old pump

and if I dont send it to him within the week I have to pay a £200 surcharge.

 

 

do I have to pay him this amount if I dont send him my old broken pump.

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Why not send him the old pump you have removed and get your £50 back?


It is easier to enter a rich man than for a camel to pass a needle

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I dont have the pump anymore, the garage that fitted it said it was too damaged to save.

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Did the re-con place send you any paperwork / terms / anything on the back of the recipt etc that indicated that they could charge a surcharge?


It is easier to enter a rich man than for a camel to pass a needle

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no the only surcharge I was told about was the £50 when I ordered part on the telephone,

 

 

he did say on his recent telephone call when asking for the £200 charge that he had put a sticker on the box,

but there was no sticker just his invoice inside the box, which stated £195 for pump and £50 surcharge,

invoice did not even state postage costs,

 

 

I have since found his company has a website and the part is listed as recon exchange part

but there is no mention of a £50 surcharge or £200 surcharge on that page or any page of his website.

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I dont have the pump anymore, the garage that fitted it said it was too damaged to save.

 

Of course it was...

Strangely they always say that for every pump, module, turbo charger and gearbox.

Always take away your old part, worst case scenario you can sell it for scrap.

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Park1, if what you say is true then I would just ignore him,

 

 

it will be down to him to prove that this extra £200 is owed.

 

 

Just take a screenshot of their website,

 

 

keep any paperwork & packaging that you may have and ignore him and he will most likely go away.

if he should start a claim against you then you will have to deal with it.

 

Agree with king12345, you had the chance of getting £50 for damaged pump,

 

 

I would have sent it to hime since you had nothing to lose.


It is easier to enter a rich man than for a camel to pass a needle

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Park1, if what you say is true then I would just ignore him, it will be down to him to prove that this extra £200 is owed. Just take a screenshot of their website, keep any paperwork & packaging that you may have and ignore him and he will most likely go away. if he should start a claim against you then you will have to deal with it.

 

Agree with king12345, you had the chance of getting £50 for damaged pump, I would have sent it to hime since you had nothing to lose.

 

will do thank you very much for your help

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p'haps send him a letter from the garage indicating the old pump was too damaged to be able to be recycled?

 

 

or, they pulled a fast one on you and got it reconed themselves...urm..

 

 

dx


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I dont have the pump anymore, the garage that fitted it said it was too damaged to save.

 

Not's not up to him to say, the pump is yours and you must ask for it back. The amount of damage, (he claims), is the risk the refurbishment company takes.

 

 

Did he say what the damage is or did you see the pump ??

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Apparently it spat out a load of iron filings and was leaking from a few seals badly and

yes I did see the pump and it looked very bad,

 

 

the people I used also recon diesel pumps and they said it could not be reconditioned,

 

 

so I have asked them to put it in writing and they have said they will,

 

 

so I can send this to the seller,

 

 

but they said they had never heard of a seller asking for another surcharge after you had already paid one.

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sent them a copy of that letter

and state you consider the matter closed

 

 

they have 'his' property so they can argue it out between themselves.

 

 

nothing more to do with you.

 

 

dx


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On the eurocarparts website, parts with a surcharge are only refundable if the part can be reconditioned. Suppose that's what the op thought when he heard the diagnosis hence not bothering returning, possibly the same terms with most part suppliers.

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just a bit of an update, seller has now used my original debit card payment details and taken £200 from my bank account without telling me, any idea what i can do.

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phone you bank get it back by chargeback then cancel the CPA

 

 

see below

 

 

GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS

.....

We have been telling people to put a letter into their bank instructing them

not to make any payments under any circumstances to these companies

.

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

usually this should be done using the number on your debit card

.

banks MUST follow written intructions from their customers !

.

CANCELLING YOUR EBIT CARD DOES NOT STOP CPA'S

.

This fsa guide has now been updated:

.

http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf

http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel

.

Here's the text:

.

Cancelling a regular

card payment:

.

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

.

Be aware, though, that you will still be responsible for paying any money that you owe.

and that CANELLING YOUR CARD WILL NOT STOP THE CPA

.

..

.

New june 2013

.

Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

.

Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement

by contacting their card provider, the Financial Conduct Authority said.

.

The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)

due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

.

CPAs, which are also commonly called recurring transactions or recurring payments,

are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

.

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when

a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by

mistake following cancellation by a customer the customer will be refunded immediately.

.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-

cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints

since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

.

Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today

customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

.

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.

From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

.

.

Also mentioned your displeasure that as whomever took your money had obviously attempted this many times

probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.?

.

.In the FSA's own words:

.

..

What should I do about a payment from my account that I didn’t authorise?

.

Your bank must refund an unauthorised transaction.

Money can only be taken from your account if you have authorised the transaction

or if your bank can prove you were at fault –

.

see below.

Contact your bank immediately if you notice an unauthorised payment from your account.

.

If you are sure you did not authorise the payment, you can claim a refund.

.

However, your bank does not have to refund you if you do not tell it about the payment until 13 months

or more after the date it left your account.

.

Your bank must refund an unauthorised transaction

.

------------------

.

Your bank may only refuse a refund for an unauthorised transaction if:

.

? it can prove you authorised the transaction

– though your bank cannot simply say that use of your password,

card and PIN proves you authorised a payment; or

.

? it can prove you are at fault because you acted fraudulently,

or because you deliberately,

or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction

.

-----------------------

.

How quickly must my bank refund me for an unauthorised transaction?

.

The bank must make the refund immediately unless it has evidence that one of the above reasons applies.

Your bank may ask you to answer some questions and fill out a form confirming what has happened,

but it cannot delay your refund while it waits for you to return the form.

If the bank has evidence that one of the above reasons for refusing a refund applies,

it may investigate before making a refund

but must look into it as quickly as possible.

If your bank rejects your claim for a refund it should explain why.

If the transaction was on a credit card, the refund may not happen immediately.

But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay


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Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thank you I will get on to the bank straight away

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A screenshot of the part where it says a £50 surcharge would help if you have any problems with the bank.

 

 

Can you name the company you used please park. If you don't want to put it on the open forum, send it to me in a private message.

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