Jump to content

 

BankFodder BankFodder


ukdaveharrison

John Lewis TV defective but not being replaced promptly

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1860 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello there and thanks in advance for any help you can give.

 

I have recently bought a Samsung 7000 series TV from JL and have persistently had lip synch issues. I have contacted Samsung and followed all their advice to no avail.

 

I've now been back to JL to ask for a replacement TV and been told that there are non in stock, but 160 expected soon.

However, they also say that they won't reserve one for me until they're in stock, and, the expected delivery may already all be sold.

 

My question is,

shouldn't existing, defective equipment, be replaced before any new orders are fulfilled?

 

 

Surely, using their existing policy, I could potentially never get a replacement TV if JL always supply new orders before existing, defective units are addressed.

 

Any helpful advice is gratefully received.

Share this post


Link to post
Share on other sites

Why can you not just get a refund and buy one elsewhere?

 

If the shop has admitted liability and have offered to exchange it, surely they would have no argument to refunding you the money instead?

Share this post


Link to post
Share on other sites
Why can you not just get a refund and buy one elsewhere?

 

If the shop has admitted liability and have offered to exchange it, surely they would have no argument to refunding you the money instead?

Thanks for the response Grumpy.

Good point but the problem is, we got the set for a hundred pounds less than I can find it anywhere else and JL have since increased the price too.

 

 

Hence, if I take the refund I could potentially end up out of pocket.

 

 

Hope this explains why I want them to honour the replacement pledge they make when they sell the TV. :-)

Share this post


Link to post
Share on other sites

So did they offer you the refund or wait for one to come in to store or only the wait option? Did they explain the wait option involved waiting at the back of the line for the tv?

Share this post


Link to post
Share on other sites
So did they offer you the refund or wait for one to come in to store or only the wait option? Did they explain the wait option involved waiting at the back of the line for the tv?

Basically Grumpy, they're saying that they'll honour any new orders first so therefore I'll only get a replacement set if new orders don't outnumber numbers coming into stock. I'd just like to understand their legal position and my rights.

Share this post


Link to post
Share on other sites

If the TV is defective, John Lewis has obviously admitted that it is or else they would not be talking of supplying a replacement,

 

Forget waiting in line (I do ont know the legal position on that question), you are well within your rights to just demand a refund and go somewhere else where you can purchase the same TV or if not better for the same amount.

 

Stigman


NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

Share this post


Link to post
Share on other sites
If the TV is defective, John Lewis has obviously admitted that it is or else they would not be talking of supplying a replacement,

 

Forget waiting in line (I do ont know the legal position on that question), you are well within your rights to just demand a refund and go somewhere else where you can purchase the same TV or if not better for the same amount.

 

Stigman

 

Thanks Stigman. The only issue I have with just getting the refund is that I can't find another set at the price I paid for this one. I obviously don't want to end up a hundred pounds worse off when all they have to do is provide me with a working unit.

Share this post


Link to post
Share on other sites

If they give you a refund, you are no worse off. You are back where you started. You might not have the tv you want but there are other great deals out there.

Share this post


Link to post
Share on other sites
Hello there and thanks in advance for any help you can give.

 

I have recently bought a Samsung 7000 series TV from JL and have persistently had lip synch issues. I have contacted Samsung and followed all their advice to no avail.

 

 

If you have made contact with Samsung, get them to sort it out or replace it. It is obviously in warranty so they would be obliged to sort it. I know that your argument is with the retailer, but as you have already gone to the trouble of contacting Samsung see who will sort the issue out fastest.

 

Pete.

Share this post


Link to post
Share on other sites

If I remember rightly the contract isn't with Samsung but with John Lewis leaving them responsible for resolving the issue.

 

As with anything like this a letter to the CEO normally gets people moving quite quickly.


My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Share this post


Link to post
Share on other sites

They're not going to disappoint another customer by giving their paid-for tv to you, and you have no legal right to force them to give you a replacement. Take the refund or wait for new stock.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...