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    • You couldn't make it up TJ
    • Ok thanks for sharing. Sorry to ask all these questions, just trying to unlearn things I had been told previously.   I've found examples on these forums of people that find CCJs against them when overseas for small debts as they didnt defend due to claims sent to their UK address which they then need to set aside.   This seems to contradict what you are telling me (I'm not implying you're wrong) that a DCA has zero powers. How do people end up having CCJ's form these companies?   Thanks as always
    • Hi All,   I would really appreciate any help in this. I want to stop paying this and am wondering if I need to offer F&F or if I am good just stop paying. A few details first:   1.DMP with StepChange started circa 2010 2.Have been paying every month since 3.Want to stop paying/clear as want a new mortgage in the next 9 months or so 4. None are currently showing on my credit file   And the finer detail:     * = these were on my credit file until recently. I complained stating that they should have been defaulted as it was unfair. They have stopped reporting now - but werent able to add a retrospective default date.   I havent made any enquiries about CCA's etc. I want to just stop paying but also cant have any of them appearing on my credit file as need another mortgage etc. I understand most will likely not have a CCA but there is one overdraft related entry so not sure what to do about that one. Also I think they could CCJ but can they start reporting again - I know the ones with a default date cant but can the others?   Hopefully thats enough info. Would really appreciate your excellent guidance   Many thanks    
    • This sites getting less and less accessible every week   Got my vaccination invite over weekend   despite living on the edge of a large town with a number of other large towns just a few miles away in various directions, and a 'university' city only 8 miles away, nearest center with any vaccines is about a 10 mile drive away in a small village. Interesting that the maps link showing you the locations for my nearest (sic) vaccination points are wrong - this is from the NHS vaccine booking site.   Once you have selected a location to see when vaccinations are available, it also wont let you go back to select another location, and if you just close the page down (without booking) and open the site again and put in your identification data, its gives you a 'you have failed to attend and will have to book both appointments again' message - despite not booking anything. - wonder if thats how they've counted 20 million vaccinations?   Checked with 3 local surgeries including my own asking why none of them are an option and two haven't had any vaccines for over a week and haven't even been able to book all their own vulnerable for a vaccine, other has vaccine but is only booking its own priority people   Makes me think the claim of 20 million vaccinated is complete and utter 'Johnson      
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hello there and thanks in advance for any help you can give.

 

I have recently bought a Samsung 7000 series TV from JL and have persistently had lip synch issues. I have contacted Samsung and followed all their advice to no avail.

 

I've now been back to JL to ask for a replacement TV and been told that there are non in stock, but 160 expected soon.

However, they also say that they won't reserve one for me until they're in stock, and, the expected delivery may already all be sold.

 

My question is,

shouldn't existing, defective equipment, be replaced before any new orders are fulfilled?

 

 

Surely, using their existing policy, I could potentially never get a replacement TV if JL always supply new orders before existing, defective units are addressed.

 

Any helpful advice is gratefully received.

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Why can you not just get a refund and buy one elsewhere?

 

If the shop has admitted liability and have offered to exchange it, surely they would have no argument to refunding you the money instead?

Thanks for the response Grumpy.

Good point but the problem is, we got the set for a hundred pounds less than I can find it anywhere else and JL have since increased the price too.

 

 

Hence, if I take the refund I could potentially end up out of pocket.

 

 

Hope this explains why I want them to honour the replacement pledge they make when they sell the TV. :-)

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So did they offer you the refund or wait for one to come in to store or only the wait option? Did they explain the wait option involved waiting at the back of the line for the tv?

Basically Grumpy, they're saying that they'll honour any new orders first so therefore I'll only get a replacement set if new orders don't outnumber numbers coming into stock. I'd just like to understand their legal position and my rights.

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If the TV is defective, John Lewis has obviously admitted that it is or else they would not be talking of supplying a replacement,

 

Forget waiting in line (I do ont know the legal position on that question), you are well within your rights to just demand a refund and go somewhere else where you can purchase the same TV or if not better for the same amount.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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If the TV is defective, John Lewis has obviously admitted that it is or else they would not be talking of supplying a replacement,

 

Forget waiting in line (I do ont know the legal position on that question), you are well within your rights to just demand a refund and go somewhere else where you can purchase the same TV or if not better for the same amount.

 

Stigman

 

Thanks Stigman. The only issue I have with just getting the refund is that I can't find another set at the price I paid for this one. I obviously don't want to end up a hundred pounds worse off when all they have to do is provide me with a working unit.

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Hello there and thanks in advance for any help you can give.

 

I have recently bought a Samsung 7000 series TV from JL and have persistently had lip synch issues. I have contacted Samsung and followed all their advice to no avail.

 

 

If you have made contact with Samsung, get them to sort it out or replace it. It is obviously in warranty so they would be obliged to sort it. I know that your argument is with the retailer, but as you have already gone to the trouble of contacting Samsung see who will sort the issue out fastest.

 

Pete.

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If I remember rightly the contract isn't with Samsung but with John Lewis leaving them responsible for resolving the issue.

 

As with anything like this a letter to the CEO normally gets people moving quite quickly.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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